Analyst Senior, Business Systems Analysis

FIS Management Services LLC; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Career growth

Impact on fintech

Continuous learning

Collaborative culture

Community involvement

Job summary

FIS is seeking an Analyst Senior, Business Systems Analysis in Technology Development Enablement to translate business needs into system requirements and support enterprise tooling from discovery through adoption.

You will lead discovery, document requirements, maps, and specifications; analyze current processes, identify gaps, and coordinate testing and rollout; partner with cross-functional teams and mentor junior analysts.

Qualifications

• Substantial business systems analysis experience with complex initiatives.
• Ability to elicit, analyze and document requirements with clear acceptance criteria and traceability.
• Experience supporting system development life cycles including testing and rollout readiness.
• Strong analytical and problem-solving skills with stakeholder collaboration.
• Excellent written and verbal communication for detailed requirements and presentations.

Responsibilities

• Lead discovery and requirements activities for technology enablement requests, clarifying outcomes, scope, dependencies and impacts.
• Translate business needs into functional requirements, process maps, system specs, user stories and documentation for delivery teams.
• Analyze current-state processes and systems, identify gaps and scalable improvement opportunities aligned with governance.
• Coordinate testing, validation and implementation support for new systems and enhancements, including risk assessment and readiness activities.
• Develop training materials and knowledge content to support user adoption and sustainable practices.
• Provide guidance and coaching to junior analysts and contribute to continuous improvement.

Skills

Business systems analysis

Requirements elicitation

Stakeholder communication

Analytical thinking

Problem solving

Mentoring others

Education

University degree in business/CS/IS

Tools

Jira

Aha!

Planview

Job description

Job Description Every transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action.

About the role

As an Analyst Senior, Business Systems Analysis within Technology Development Enablement, you will translate business needs into clear system and process requirements that improve how teams plan, execute and govern work. You will support enterprise tooling, process optimization and governance initiatives from intake and discovery through testing, implementation and adoption. This role partners across business and technology teams, works with a high degree of autonomy and provides practical guidance on complex system changes and operational issues.

Your key responsibilities Lead discovery and requirements activities for technology enablement requests, clarifying business outcomes, scope, acceptance criteria, dependencies and operational impacts. Translate business needs into functional requirements, process maps, system specifications, user stories and other documentation that development, configuration and delivery teams can implement. Analyze current-state processes and system behavior, identify gaps and improvement opportunities, and recommend scalable solutions aligned with enterprise standards and governance expectations. Coordinate testing, validation and implementation support for new systems, configurations and enhancements, including issue triage, risk assessment, readiness activities and post-launch stabilization. Partner with technical and non-technical teams to troubleshoot complex issues, communicate requirements and decisions clearly, and maintain traceability from intake through delivery. Develop training materials, procedures and knowledge content that help users adopt new tools and processes and sustain consistent ways of working. Provide guidance and coaching to junior analysts, share reusable practices and contribute to continuous improvement of the team’s intake, analysis and delivery methods.

What you bring

• Substantial business systems analysis experience, including responsibility for complex system, process or technology initiatives.
• Demonstrated ability to elicit, analyze and document business, functional and non-functional requirements with clear acceptance criteria and traceability.
• Experience supporting system development and implementation life cycles, including testing, issue resolution, rollout readiness and operational transition.
• Strong analytical and problem-solving skills, with the ability to assess risks, evaluate options and develop practical recommendations with internal and external stakeholders.
• Strong written and verbal communication skills, including preparation of detailed requirements, process documentation, reports and stakeholder presentations.
• Ability to independently manage assignments, coordinate across multiple teams and provide direction or coaching to other analysts.
• A university degree in business, computer science, information systems or a related discipline, or an equivalent combination of education, training and relevant experience.

Preferred qualifications

• Experience with enterprise work-management, product-management or portfolio platforms such as Jira, Aha! or Planview.
• Experience with process governance, tool configuration, data analysis, controls, documentation or technology adoption initiatives.
• Familiarity with agile delivery practices, backlog management, user stories, process mapping and structured testing or quality-assurance methods.

The impact you’ll make

As an Analyst Senior, Business Systems Analysis, you will strengthen the connection between business needs and technology delivery. Your work will help create scalable platforms, consistent processes and durable governance while giving delivery teams complete, actionable requirements. By improving analysis, testing, documentation and adoption, you will reduce friction and help Technology Development teams plan, execute, measure and govern work more consistently.

What we offer you

When you join FIS, you become part of a team that's shaping how the world pays, banks and invests. We’re committed to helping you thrive, both professionally and personally. At FIS, we offer you:

• Internal career growth opportunities
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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