Analyst Sr Lead, Business Systems Analysis

FIS Management Services LLC; Milwaukee (WI); Presencial; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

FIS is seeking an ATM/Payments Business Systems Analyst in Milwaukee, WI to serve as a subject matter expert for ATM products, operations and continuous improvement. You will work across testing, certification, implementations, documentation and client support, taking ownership of complex business systems analysis.

You will partner with sales, development and support teams to define scope, validate procedures, and support successful production rollouts.

Formación

• Extensive business systems analysis experience and leading large, complex projects.
• Strong knowledge of the ATM industry, messaging and related products and services.
• Experience supporting SDLC, implementations, production operations and issue resolution.
• Excellent written and verbal communication with clients, engineers, vendors and teams.
• Independent, proactive approach with ownership and customer service.

Responsabilidades

• Serve as SME for ATM opportunities, guiding sales, implementation and support teams.
• Own ATM and payments operations and product-improvement initiatives including testing and documentation.
• Partner with development teams to define scope and support successful production rollouts.
• Analyze ATM messaging, reproduce issues in lab environments and communicate guidance.
• Lead complex business systems analysis, coach others and support continuous improvement.

Conocimientos

Business systems analysis

ATM industry knowledge

Communication skills

Ownership & initiative

Project leadership

Educación

Bachelor's degree in CS/IT/IS or equivalent

Descripción del empleo

Job Description Every transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action.

About the role

As an ATM/Payments Business Systems Analyst, you will serve as a subject matter expert supporting ATM products, operations and continuous improvement. You will work across testing, certification, implementations, documentation, development scope definition and client support while partnering with internal teams, clients and external suppliers. This is an expert-level role requiring strong ownership, independent judgment and the ability to lead complex business systems analysis work.

Your key responsibilities

• Serve as a subject matter expert for ATM business opportunities, implementations and operational issues, providing guidance to sales, implementation and support teams.
• Own key ATM and payments operational activities and product-improvement initiatives, including testing, certification, documentation and implementation support.
• Partner with development teams to define scope, provide operational insight and support successful production rollouts.
• Analyze ATM messaging, recreate issues in lab environments, validate procedures and communicate clear technical and business guidance to clients, vendors and internal teams.
• Lead complex business systems analysis activities while sharing expertise, coaching other analysts and supplier resources, and supporting continuous improvement.

What you bring

Required qualifications Extensive business systems analysis experience, including experience leading large and complex projects. Strong knowledge of the ATM industry, ATM messaging and related products and services. Experience supporting software development life cycles, implementations, production operations and technical issue resolution. Strong written and verbal communication skills with the ability to work effectively with clients, software engineers, development teams, vendors and operational support teams. Resourceful and proactive approach, with strong ownership, customer service and the ability to work independently on complex initiatives. Preferred qualifications Experience with ATM or payments testing, certification, technical documentation and implementation support. A degree in computer science, information technology or information systems, or an equivalent combination of education, training and relevant work experience.

Required qualifications

• Extensive business systems analysis experience, including experience leading large and complex projects.
• Strong knowledge of the ATM industry, ATM messaging and related products and services.
• Experience supporting software development life cycles, implementations, production operations and technical issue resolution.
• Strong written and verbal communication skills with the ability to work effectively with clients, software engineers, development teams, vendors and operational support teams.
• Resourceful and proactive approach, with strong ownership, customer service and the ability to work independently on complex initiatives.

Preferred qualifications

• Experience with ATM or payments testing, certification, technical documentation and implementation support.
• A degree in computer science, information technology or information systems, or an equivalent combination of education, training and relevant work experience.

The impact you’ll make

As an ATM/Payments Business Systems Analyst, you will help support and strengthen ATM products while balancing ongoing implementations, operational needs and continuous improvement. Your expertise will help internal teams and suppliers resolve complex issues, improve practices and deliver effective solutions for clients. You will also share your knowledge with other analysts and supplier resources, helping build capability across the broader team.

What we offer you

When you join FIS, you become part of a team that's shaping how the world pays, banks and invests. We’re committed to helping you thrive, both professionally and personally. At FIS, we offer you:

• Internal career growth opportunities
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment

FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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