Analyst, Sales Support C-KAS

Ocean Network Express North America; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

401K plan

Medical, dental, vision

Life insurance

Job summary

Ocean Network Express North America is seeking a Sales Support professional (C-KAS) to manage the administrative relationship with assigned accounts. You will analyze sales data, identify trends, and provide actionable insights to support decision-making, tender management, and contract handling through to resolution.

You will also develop leads and execute commercial strategies through customer engagement.

Qualifications

• 3+ years of commercial experience in container shipping or logistics preferred.
• Minimum 2 years in Sales/Sales Support roles.
• Bachelor’s degree preferred.

Responsibilities

• Analyze sales data and identify trends to inform decisions.
• Handle rate inquiries with contract information (volume, validity, commodity, ports).
• Collaborate with sales to forecast targets and track performance.
• Review customer agreements and ensure proper filing and terms.
• Support in tender management, pricing, and contract amendments.
• Prepare proposals, presentations and pricing strategies.

Skills

Sales analytics

Data interpretation

Deadline oriented

Communication

Education

Bachelor's degree

Tools

BI platforms

CRM

Excel

Job description

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Ocean Network Express

Custom Field 1: USA - Atlanta

Salary Range:$50,000.00to$65,000.00

Location

Atlanta, GA; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Role Summary

Sales Support (C-KAS) leads the administrative relationship with his/her assigned accounts. The main responsibilities of this position will be analyze sales data, identifying trends, and provide actionable insights to support decision-making process. This role is also responsible for, but is not limited to tender management, spot rate inquiry, analyze cargo moving without filed rates through to resolution, contract exception management (DARs, AO Docs etc), contract creation, and contract amendments. Develop, qualify, and administer sales leads, directly executing ONE commercial strategies through customer engagement. Meets deadlines and adheres to work schedules with limited supervision

Additional Responsibilities

Sales Support Role (C-KAS) and Task Fulfillment

• Analyze sales data and handle rate inquires to identify trends, patterns, and opportunities for growth.
• Ensure customer inquiries are completed with the essential contract information, such as volume, validity, commodity and port pairs etc).
• Collaborate with the sales team to forecast sales targets and track performance against goals.
• Analyze the completion of customer agreements, review terms and conditions, translate to ONE language and then ensure agreement is filed correctly.
• Analyze demurrage, Detention and TPB actual usage. Address potential contracting errors to billing.
• Participate in Sales Calls with C-KAM/S-KAM and prepare meeting materials.
• Assist in the preparation of sales proposals, presentations and pricing strategies.
• Communicate findings and recommendations to stakeholders in a clear and concise manner.

Core Required Skills and Competencies

• Professional written and verbal communication skills.
• Proven experience in sales analysis, market research, or business intelligence, preferably in the logistics or shipping industry.
• Ability to meet deadlines and schedules with limited supervision.
• Demonstrated capability to meet deadlines and multitask

Function Specific Skills

• Proven ability to successfully strategize, implement, execute, and achieve day to day commercial plans to achieve departmental goals.
• Skilled in all facets of the sales support process: Contract creation and amendments, rate and bid request submissions, customer related reporting and problem-solving.
• A track record of assisting the outside sales team (C-KAM) in establishing goals and metrics for his or her outside sales team’s customer base to meet or exceed goals/targets.
• Ability to communicate, present and influence counterpart levels of the client organization.
• Professional and personal demeanor.
• Able to build rapport across varying personality types.
• Ambitious and self-motivated.

Required Minimum Years Experience

• 3+ years of commercial experience in container shipping or logistics sectors preferred. Proven experience independently solving complex problems. Documented history of managing, and consuming data through commonly recognized BI platforms
• Minimum 2 years of Sales/Sales Support experience

Required Minimum Education

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

• Opportunities available with hybrid working arrangements
• Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.