Analyst - Regulatory Risk Operations

Hard Rock Digital; Ontario (CA); Hybrid; USD 50,000 - 64,000; Full time

Benefits offered by this job

Competitive pay and benefits

Hybrid scheduling

Global brand

AML monitoring strategy development

Job summary

Hard Rock Digital is seeking an Analyst - Operations Regulatory Risk to join our Regulatory Risk team within Customer Operations. You will help monitor compliance, document controls, and test processes across operational teams to ensure adherence to gaming regulations.

You will work with cross-functional teams, develop monitoring frameworks, and maintain clear SOPs. This role may involve night/weekend work and offers a hybrid scheduling option within a global brand environment.

Qualifications

• Excellent written and verbal communication; detail-oriented and accurate.
• Able to review and interpret data to inform decisions.
• Work independently and collaborate with cross-functional teams.
• Strong interpersonal skills; understands gaming industry regulations.
• Able to adapt to changing priorities and work nights/weekends/holidays.

Responsibilities

• Assist in developing and implementing compliance monitoring frameworks.
• Engage with internal stakeholders to drive risk management alignment.
• Assess existing controls to identify gaps and recommend improvements.
• Write and maintain SOPs and Internal Controls documentation.
• Collaborate across projects and manage multiple requests.
• Organize work and leverage SharePoint as needed.

Skills

Communication skills

Attention to detail

Data interpretation

Independent work

Interpersonal skills

Gaming regulations knowledge

Adaptability

Night shift availability

Education

Bachelor's degree / Risk & Compliance experience

Job description

Location: Canada

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

What's the position?

As an Analyst - Operations Regulatory Risk you'll be an integral part of our Regulatory Risk team within Customer Operations, primarily focus on the compliance, monitoring, testing, and documentation of controls within Operational teams. Ensuring adherence to regulatory requirements and internal policies within our operational teams.

Key Responsibilities:

• Assisting in development and implementation of compliance monitoring frameworks tailored to the specific needs of the organisation, including regular reviews and updates as necessary.

• Engaging effectively with internal stakeholders across different areas to drive alignment and collaboration on risk management initiatives.

• Conducting assessments of existing controls to identify gaps and weaknesses and recommending enhancements to mitigate compliance risks effectively

• Write and maintain SOPs and Internal Controls documentation up to date, making sure everything is clear, accurate, and easy to follow.

• Work closely with different teams across multiple projects at once, prioritizing and triaging requests based on what's most urgent.

• Stay highly organized while managing competing priorities; experience with SharePoint is a plus.

What are we looking for?

We are looking for someone who has:

• Excellent written and verbal communication skills.

• Attention to detail, able to provide high quality output whilst working within a fast-paced environment with demanding and competing deadlines.

• Bachelor's Degree, related qualification, or Risk/Compliance experience in the online gaming Industry.

• The ability to review and interpret data and activity in order to make accurate decisions.

• Ability to work independently and collaboratively with cross- functional teams.

• Strong interpersonal skills.

• Knowledge and understanding of the rules and regulations of the gaming industry.

• The ability to adapt to changing priorities and to thrive in a fast- paced work environment.

• Ability to work nights, weekends, and holidays.

What's in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Start-up culture backed by a secure, global brand

• Potential Hybrid Scheduling

• Opportunity to shape and develop risk-based AML monitoring strategies, processes and create a best-in-class customer experience for the Hard Rock Digital community

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).