Analyst, Quality Analysis

Clinical Architecture; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Volunteer Time

Paid Holidays & PTO

Comprehensive Medical, Dental, Vision

Employer paid Short-term Disability

Long-term Disability

Better workdays

Job summary

Clinical Architecture in Indianapolis, IN is seeking a Client Service Analyst to support clients, learn our software, and strengthen relationships. This on-site role focuses on educating clients, analyzing configurations, and delivering proactive improvements to maximize software value.

You will collaborate with internal teams, document client usage, and help troubleshoot issues while ensuring world-class customer service and long-term client success in a casual, positive environment.

Qualifications

• Bachelor's Degree preferred or high school diploma/equivalent.
• 2+ years in SaaS, software support, or client success.
• Experience in software, data analysis, analytics, or informatics.

Responsibilities

• Educate clients on product features and enhancements using virtual technology.
• Analyze current configuration of Clinical Architecture products for client needs.
• Identify improvements and propose solutions to optimize software performance and ROI.
• Broaden client knowledge of best practices and their application to implementations.
• Document and share client utilization and product performance with internal teams.
• Collaborate with internal teams to troubleshoot issues and test enhancements.

Skills

Customer support

SaaS experience

Data analysis

Analytics

Informatics

Education

Bachelor's Degree

High School Diploma or equivalent

Job description

Client Service Analyst

Clinical Architecture is at the forefront of healthcare IT innovation. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations.

This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.

Providing false information on application questions may result in automatic dismissal of your application. Become a product expert with the support of our internal teams.

Responsibilities

• Educate clients on product features and enhancements using virtual technology.
• Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders.
• Identify areas for improvement and propose solutions to optimize software performance and the client's return on their software investment.
• Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations.
• Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance.
• Collaborate with internal teams to troubleshoot issues and test software enhancements.

Qualifications

• Bachelor's Degree Preferred, High School Diploma Or Equivalent Required.
• Minimum 2+ years experience in SaaS, software support, or client success required.
• Previous software, data analysis, analytics, and / or informatics experience is required.

Benefits

• Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
• Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
• Employer paid Short-term Disability & Long-term Disability.
• Better workdays.

All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.