Analyst, Port Operations Support

Ocean Network Express North America; Richmond (VA); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Ocean Network Express is seeking an Analyst, Port Operations Support in a hybrid role based in the United States, with three days in the office weekly. You will support terminal operations data analysis, KPI reporting, and process improvements across US and Canada.

The role requires 1+ years of analytics experience, a Bachelor's Degree preferred, and proficiency with Google apps and Excel. Salary range is $50,000–$65,000 with a comprehensive benefits package.

Qualifications

• Bachelor's degree preferred.
• 1+ years of general analytics experience.
• Strong analytical mindset with attention to detail.

Responsibilities

• Provide support to East, Gulf and West Coast Port Operation teams and Port Operations Support Manager.
• Source data to maintain weekly KPIs and service quality measures for marine terminals and port gateways.
• Analyze data trends and provide recommendations to anticipate changes in operations.
• Contribute to division-wide process improvement projects with key stakeholders.
• Support adoption of best practices across North American terminal operations.

Skills

Google Apps

Excel

Data analysis tools

AI tools

Education

Bachelor's Degree

Tools

G-Sheets (Pivot tables)

Job description

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Ocean Network Express

Analyst, Port Operations Support

Custom Field 1: USA - Richmond

Salary Range: $50,000. to $65,000.

Location

This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Role Summary

The Port Operations Support team aims to reinforce ONE’s marine terminal operation throughout the US and Canada. Through close collaboration with the Manager of Port Operations Support, area Port Operations Managers, and other functional stakeholders the analyst will be responsible for data analysis, reporting, process management, and providing data-driven insights in support of efficient terminal operations.

Additional Responsibilities

• Provide support to the East, Gulf and West Coast Port Operation teams and Port Operations Support Manager in areas of terminal, vessel, reefer, rail, intermodal operations, data management, and back-office administration.
• Assist in sourcing data to support the maintenance of weekly Key Performance Indicators (KPIs) and other service quality measures for ONE’s Marine Terminal service providers and Port gateways.
• Analyze data trends and provide recommendations to management to assist with anticipating changes in the operational environment.
• Contribute to division-wide process improvement/efficiency projects in collaboration with key stakeholders.
• Support the adoption of best practices across ONE’s terminal operations in North America.
• Leverage data from regular reporting to assist with identifying cost savings opportunities.
• Assist in administration of ONE’s Terminal Performance Program responsible for collaboration with terminal vendors through analytics and data trend analysis.
• Other duties as assigned by management

Core Required Skills and Competencies

• An open mind, sense of curiosity, and strong desire to learn the various aspects of terminal operations in North America.
• Responsive, dependable, and strong ability to follow through in a fast-paced operational environment.
• A strong, detail-oriented, analytical skill set.
• Decisive decision-making and problem-solving skills.
• Proficient with the suite of Google applications, Excel, and/or other data analysis tools.
• Create and adopt AI tools to modernize aging reports and dashboards.

Function Specific Skills

Applies logical methods utilizing analytical skills and experience for best-suited approach; able to resolve complex issues

Ability to communicate and work well with team members and all levels of management.

Ability to multi-task and prioritize and remain detail-oriented.

Proficiency in Google applications

Proficient in creating pivot tables and formulas in G-Sheets

Required Minimum Years Experience

1+ years of general industry experience with analytics preferred.

Required Minimum Education

Bachelor's Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent.

We enjoy meeting candidates who are persistent in their own professional development.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

Opportunities available with hybrid working arrangements

Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.