Analyst Payroll

JetBlue; Orlando (FL); Hybrid; USD 60,000 - 85,000; Full time

Job summary

JetBlue Airways in Orlando, FL is seeking a Payroll Analyst to manage end-to-end payroll for crewmembers, ensuring accuracy, timeliness, and compliance. You will handle daily payroll operations, review data, and resolve discrepancies using SAP and UKG.

The role emphasizes confidentiality, customer service to crewmembers, and collaboration with Payroll leadership. A Bachelor's degree or equivalent experience is required, with at least one year in payroll processing.

Qualifications

• Bachelor’s Degree or four years of relevant work experience.
• Two years analytical experience.
• One year payroll processing experience.
• Experience with SAP Payroll.
• Experience with UKG Workforce Management or similar timekeeping systems.
• Excellent communication, organizational, and planning skills.
• Ability to multitask in a deadline-driven environment.
• Must be legally eligible to work in the United States.

Responsibilities

• Process end-to-end payroll for hourly and salaried crewmembers with accuracy and timeliness.
• Review payroll data for accuracy, facilitate corrections, and reconcile results using SAP.
• Pull time clock data and reconcile discrepancies with timekeeping data.
• Analyze payroll results to identify discrepancies and trends requiring action.
• Perform pay-period-over-pay-period analysis to detect significant changes.
• Support audits, reconciliations, and ad hoc analyses for Payroll leadership.

Skills

Analytical skills

Attention to detail

Communication

Multitasking

Problem solving

Discretion/confidentiality

Customer service

Education

Bachelor’s Degree or 4+ years equivalent experience

High School Diploma / GED with 4+ years experience

Tools

SAP Payroll

UKG Workforce Management

Job description

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The Payroll Analyst is responsible for end-to-end payroll processing and supporting the Payroll Management team to ensure pay is processed accurately, on time, and in compliance with all applicable regulations. This role handles daily payroll operations, resolves pay discrepancies, supports reporting needs, and delivers excellent customer service to crewmembers while maintaining strict confidentiality.

• Process end-to-end payroll for hourly and/or salaried crewmembers, ensuring accuracy and timeliness.
• Review and analyze payroll data for accuracy, facilitate corrections, validate payroll for finalization and payment, and reconcile payroll results using SAP.
• Pull electronic time clock data using timekeeping software; review downloaded information for accuracy and partner with Sr. Analyst to reconcile and resolve discrepancies.
• Analyze payroll results, reports, and supporting data to identify discrepancies, unusual variances, trends, and potential payroll risks requiring further review or corrective action.
• Research payroll discrepancies, perform root-cause analysis, and provide timely resolutions, including processing necessary adjustments.
• Perform pay-period-over-pay-period analysis to identify significant changes in payroll results, earnings, deductions, taxes, hours, and other key payroll metrics.
• Analyze recurring payroll errors and exceptions to identify trends, underlying causes, and opportunities for process or control improvements.
• Use payroll data and reporting tools to support reconciliations, audits, compliance reviews, and ad hoc analysis requested by Payroll leadership or internal business partners.
• Evaluate payroll exceptions and data anomalies, determine appropriate resolution, and elevate material issues or risks when necessary.
• Assist in developing and monitoring payroll metrics, controls, and reporting that provide visibility into payroll accuracy, operational performance, and emerging trends.
• Provide excellent customer service to crewmembers regarding payroll questions and issues, demonstrating ownership and urgency.
• Administer payroll processes in compliance with JetBlue policies, collective bargaining agreements (CBAs), and all applicable regulations and legislation.
• Prepare and analyze payroll reports and assist internal partners with payroll-related questions and data requests.
• Process special/off-cycle payroll items, including termination payments and bonuses.
• Assist with year-end payroll activities, including reconciliations, validation, and issue resolution.
• Handle sensitive information with a high level of discretion and confidentiality.
• Other duties as assigned.

Minimum Experience and Qualifications:

• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Two (2) years analytical (or related) experience.
• One (1) year of payroll processing experience.
• Experience working with SAP Payroll.
• Experience working with UKG (Ultimate Kronos Group) Workforce Management or similar timekeeping/workforce systems.
• Excellent communication, organizational, and planning skills.
• Ability to multitask in a deadline-driven environment.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Available for overnight travel up to 10%.
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required, this position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• Three (3) years of in-house ADP or SAP Payroll experience.
• FPC or CPP Certification
• Understanding of multi-state tax and labor laws.
• Airline industry experience.
• Bilingual (preferably Spanish)
• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• The use of ChatGPT or any other automated tool during the interview process will disqualify candidate from being considered for the position.

Equipment:

• Computer and other office equipment
• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.