Assistant Administrative

JetBlue; New York (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

JetBlue is seeking an Assistant Administrative to support Pilots and the office care team. You will coordinate schedules, maintain confidential files, process expenses, and assist in communications and meeting planning. The role requires strong MS Office skills, customer service, and the ability to adapt in a dynamic aviation environment.

Some travel may be required. The position emphasizes accuracy, discretion, and collaboration across departments to ensure smooth pilot operations and timely

Qualifications

• High School Diploma or GED is required.
• 1 year of administrative support experience.
• Strong knowledge of Microsoft Excel, PowerPoint, Word, and Outlook.
• Demonstrated time and organizational management skills with time-sensitive requests.
• Experience organizing/coordinating projects with excellent customer service.
• Ability to handle sensitive and confidential information professionally.
• Willingness to work in a dynamic operation and adapt to daily needs.
• Occasional overnight travel up to 10%.
• Must pass a pre-employment drug test; eligible to work in the US; no visa sponsorship.

Responsibilities

• Pilot leave of absence and OJI coordination.
• Maintain pilot dependability and performance documentation and related electronic files.
• Coordinate changes to pilot schedules, qualifications, pay, and dependability.
• Process expense reports for Pilots.
• Administer parking program.
• Distribute mail and email notifications to Pilots.
• Create informational items for updates, newsletters, and emails.
• Interface with departments to support Pilot needs.
• Prioritize, assign, and track work requests across departments.
• Plan and set up meetings and events for Pilots and Supervisory Crew.
• Order office materials and pilot supplies.
• Other duties as assigned.

Skills

Time management

Organizational skills

Customer service

Written and verbal communication

Education

GED

Associate's degree in business or related field

Tools

SharePoint

InfoPath

Access

Excel

PowerPoint

Word

Outlook

Job description

Position Summary

The Assistant Administrative is a member of an office support team responsible for providing administrative and material support to Pilots. The Assistant has face-to-face and electronic mail interaction with the Pilot population and other JetBlue support offices.

Essential Responsibilities

• Pilot leave of absence and On the Job Injury (OJI) coordinator
• Administratively responsible for maintaining Pilot dependability and performance documentation, as well as managing the associated Crewmember electronic files
• Assist in coordination of changes to pilot schedules, qualifications, pay, and dependability
• Processes expense reports for Pilots
• Administers parking program
• Distributes mail and email notifications to Pilots
• Creates informational items for updates, newsletters, and emails
• Interfaces with different departments in support of Pilot requirements or needs
• Prioritizes, assigns, and tracks work requests to different departments in support of Pilot requirements
• Plans and sets up meetings and events/functions for Pilots and Supervisory Crew
• Orders office materials and pilot supplies
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development Diploma (GED)
• One (1) year of administrative support experience
• Strong knowledge of Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and Outlook
• Demonstrating time and organizational management skills when dealing with constant time sensitive requests
• Experience organizing/coordinating projects while providing exceptional customer service
• Able to effectively manage sensitive and confidential information in a professional manner
• Willingness to work in a dynamic environment and adapt to the daily needs of the operation
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is location
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Associate's degree in business or related field
• Excellent written and verbal communication skills
• Excellent organizational skills
• Excellent team spirit and motivation
• Working knowledge of Microsoft SharePoint, InfoPath and Access
• Able to understand complex Pilot work rules and apply that knowledge to pay and schedules

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours to include weekends and holidays and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment
• Airports environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $21.25 and $32.00 per hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.