Supervisor Payroll

JetBlue; Orlando (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

JetBlue is seeking a Supervisor, Payroll (OSC) to lead a team of payroll professionals managing end-to-end processing for U.S.-based crewmembers. The role emphasizes SOX compliance, accuracy, and timely payroll closes across multiple locations, under the Payroll Manager's guidance.

The ideal candidate will have 3+ years of payroll experience, SAP Payroll expertise, and strong leadership capabilities, with ability to collaborate on Payroll Transformation initiatives and manage sensitive

Qualifications

• Bachelor's degree or equivalent with 4+ years payroll experience.
• 3 years SAP Payroll experience (in-house).
• 2 years of management experience.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Willingness to travel overnight (10%).

Responsibilities

• Manage end-to-end payroll processes and review data for accuracy.
• Oversee day-to-day BAU activities of payroll specialists and support channels.
• Lead and mentor a team across multiple locations to ensure operational excellence.
• Ensure payrolls are processed with SOX-compliant controls and timely closes.
• Support Payroll Transformation projects with minimal service disruption.

Skills

Payroll Management

SAP Payroll

Team Leadership

SOX Compliance

Multi-location Oversight

Microsoft Office

Education

Bachelor's degree

Tools

Snowflake

Job description

Position Title: Supervisor, Payroll (OSC)

Position Summary:

The Supervisor, Payroll is responsible for providing payroll delivery expertise that provides a service that meets current and future needs of JetBlue's 26,000 U.S.-based crewmembers. The Supervisor, Payroll is responsible for the day-to-day operations in the Payroll Department and ensures payrolls are compliant, accurate, risk adverse and timely. The Supervisor is responsible for overseeing a team of crewmembers and co-managing/partnering with three (3) Payroll Supervisors.

Essential Responsibilities

• Manage the processing of end-to-end payroll processes including reviewing team checklists and files for completeness including electronic time clock data management
• Manage the day-to-day BAU activities of payroll specialists including the hotline, ticketing system and e-mail responses
• Lead and mentor a team of payroll specialists across multiple locations, providing guidance, and leadership to ensure operational excellence
• Review semi-monthly and weekly U.S. Domestic payrolls before final close of each payroll in accordance with Sarbanes-Oxley (SOX) compliance
• Demonstrates knowledge of payroll legislation, tax, financial, regulatory and internal controls, governance, risk management and crewmember policy, including IRS/ requirements and other important payroll submissions
• Manage payroll specialists to ensure all payments/files are processed in a controlled fashion whilst adhering to deadlines
• Managing up and pull in subject matter specialist resources when required for conversations or deliverable creation purposes
• Ensure the payroll service remains compliant with all relevant requirements, including controls, JetBlue policies, collective bargaining agreements (CBAs), regulations and legislation
• Support the Payroll Transformation & Projects Team with the implementation of projects and change affecting the Payroll team, processes, and systems, ensuring no/minimal disruption to service
• Ensure timely resolution of escalated or complex issues, requests for exceptions to standard processes, service delivery issues
• Ensure that Risk Events or Issues are promptly reported to the Payroll Manager
• Liaise with working groups to agree file timelines & and formats to support compensation programs
• Able to handle sensitive information and maintain a high level of confidentiality
• Demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard
• Assist Payroll Manager with ad hoc projects
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor's degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least two (4) years of previous related work experience
• Three (3) years of payroll experience
• Three (3) years of SAP Payroll experience (in-house)
• Two years (2) of management experience
• Ability to multitask and work autonomously
• Ability to work in a fast-paced environment including working additional hours as necessary

• Proficient in Microsoft Office suite
• Excellent verbal and written communication skills
• Strong attention to detail
• Available for overnight travel (10%)
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Four (4) years of payroll experience
• Proficient with Snowflake or related technologies
• Understanding of multi-state tax law
• Certified Professional Payroll Certification (CPP)
• Automatic Data Processing (ADP) tax provider experience
• Previous airline industry experience
• Bi-lingual (preferably Spanish)

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be able to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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