Analyst, Operations Technology (Hybrid Schedule)

Eversource Energy; Manchester (NH); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Eversource Energy is hiring for a role within the Operations IT/Business Technology space. The position focuses on maintaining and enhancing the Business Technology suite to balance user needs with IT requirements. Requires collaboration with Operations and IT for releases and testing.

The candidate will gather requirements, manage projects, handle change management, and develop KPI reports. Prior experience in a utility setting and knowledge of Maximo are advantageous.

Qualifications

• Bachelor’s degree, or the equivalent combination of education and related experience.
• Minimum of 3 to 5 years of electric and/or gas utility or related experience is required.
• Must have a solid conceptual knowledge of Information Technology.
• Experience with Maximo and Supply Chain preferred.

Responsibilities

• Build relationships with Operations management and users to ensure systems function as designed.
• Develop knowledge of business processes to prioritize improvements.
• Coordinate release dates with IT and testing environments.
• Write and manage test scripts with the Business Support Group (BSG).
• Escalate testing failures and coordinate retesting with IT.

Skills

Communication skills

Project management

Change management

Requirements gathering

Education

Bachelor’s degree

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Role and Scope of Position:

Under general supervision, responsible for on-going maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibility includes participation in one or more of: requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to perform support and maintenance functions in one or more technology specialties. Expected to liaise with a given set of technology end users.

Essential Functions:

• Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
• Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
• Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
• Coordinates with IT team to establish dates for releases and when development systems will be available to test.
• Works with BSG (Business Support Group) to write test scripts and identifies regression scripts to run; publishes on team site.
• Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
• Escalates any failures in testing to IT team; coordinates retesting with BSG.
• Approves test results, and ensures evidence is documented on team site.
• Partners with IT team to coordinate releases with System Operations Centers.
• Collects field feedback from users after release to identify any new issues or unexpected results; elevate to IT team to troubleshoot issues.
• Previous experience using Maximo would be preferred and Supply Chain experience is also preferred.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Knowledge of the applications development and support process. Excellent communication and presentation skills required
• Broad knowledge of technologies and technology issues, with experience in technology change management

Education:

• Bachelor’s degree, or the equivalent combination of education and related experience

Experience :

• Minimum of 3 to 5 years of electric and/or gas utility or related experience is required
• Must have a solid conceptual knowledge of Information Technology

Licenses & Certifications:

• None

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$90,160.00-$100,180.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor