Senior Analyst, Operations Technology ( Hybrid Schedule)

Eversource Energy; Manchester (NH); Hybrid; USD 115,000 - 128,000; Full time

Job summary

Eversource Energy is seeking an IT professional focused on maintaining and enhancing the Business Technology suite within Operations. You will balance user needs with IT requirements, participate in requirements gathering, project solicitation, change management, and KPI reporting, while becoming a subject-matter expert in one or more technology solutions.

Essential functions include managing relationships with Operations, prioritizing improvements, coordinating test planning, and ensuring

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• Master’s degree desirable.
• Project management education/experience desirable.
• Minimum five to eight years of electric and/or gas utility or related experience is required.

Responsibilities

• Develops and maintains relationships with Operations management and users to ensure systems function as designed.
• Gathers requirements and participates in project solicitation and management.
• Coordinate with IT to establish release dates and test environments.
• Write test scripts and regression scripts; publish results to team site.
• Escalate testing failures and coordinate retesting with IT and BSG.
• Develop end‑user communications prior to production changes.
• Gather field feedback after releases to identify issues.

Skills

Systems development methodologies

Project management

Applications development & support

Communication skills

Technology knowledge

Maximo

Supply chain experience

Education

Bachelor’s degree or equivalent

Master’s degree desirable

Project management education/experience desirable

Tools

Maximo

Job description

Eversource will not offer immigration‑related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work‑life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Role and Scope of Position

Under minimal supervision, responsible for on‑going maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibility includes participation in requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to become a subject‑matter expert in one or more technology solutions and related business processes, including maintaining knowledge of emerging technologies.

Essential Functions

• Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
• Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
• Establishes and maintains a cross‑functional group of business support employees, who will be responsible for testing defects, enhancements, regression, and new releases/upgrades.
• Determines which technology tools will be needed to support all systems; ensures business support group (BSG) employees have access to those tools and are trained to use them.
• Determines collaboration mechanisms; build email groups, SharePoint sites, and establishes partnerships among BSG to aid with end‑to‑end process testing.
• Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
• Coordinates with IT team to establish dates for releases and when development systems will be available to test.
• Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
• Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
• Escalates any failures in testing to IT team; coordinates retesting with BSG.
• Approves test results, and ensures evidence is documented on team site.
• Partners with IT team to develop end‑user communication plan and content and ensures these communications are distributed prior to changes being implemented in Production.
• Collects field feedback from users after release to identify any new issues or unexpected results; escape to IT team to troubleshoot issues.
• Previous experience with Maximo and Supply Chain experience preferred.

Technical Knowledge / Skill / Education / Licenses / Certifications

Technical Knowledge/Skill

• Knowledge of and experience with systems development methodologies and project management
• Knowledge of the applications development and support process
• Excellent communication and presentation skills required
• Broad knowledge of technologies and technology issues, with experience in technology change management

Education

• Bachelor's degree, or the equivalent combination of education and related experience
• Master's degree is desirable
• Project management education/experience desirable

Experience

• Minimum of five (5) to eight (8) years of electric and/or gas utility or related experience is required
• Must have a solid conceptual knowledge of Information Technology

Licenses & Certifications

• None

Working Conditions

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross‑functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is: $115,020.00-$127,800.00.

Worker Type

Regular

Number of Openings

1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor