Senior Analyst, Operations Technology ( Hybrid Schedule)

Eversource Energy; Springfield (MA); Hybrid; USD 115,000 - 128,000; Full time

Job summary

Eversource Energy in Massachusetts is seeking a Business Technology lead within the Operations team to maintain and enhance the digital solution suite, balancing user needs with IT requirements in a dynamic utility setting.

You will participate in requirements gathering, project solicitation and management, change management, testing, and KPI/report development, aiming to become a subject‑matter expert in one or more technology solutions such as Maximo and related business processes.

Qualifications

• 5–8 years of electric and/or gas utility experience
• Bachelor's degree or equivalent combination of education and related experience
• Master's degree desirable; PM education/experience desirable

Responsibilities

• Maintains relationships with Operations management and solution users to ensure systems function as designed
• Gathers requirements, manages projects, and coordinates testing and releases
• Develops KPI/report content and ensures proper communication to stakeholders
• Establishes cross-functional testing groups and trains Business Support Group members
• Coordinates with IT to schedule releases and provide test environments

Skills

Project management

Systems development methodologies

Communication

Change management

IT requirements

Education

Bachelor's degree

Master's degree desirable

PM education/experience desirable

Tools

Maximo

Supply chain experience

Job description

Eversource will not offer immigration‑related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work‑life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Role and Scope of Position

Under minimal supervision, responsible for on‑going maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibility includes participation in requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to become a subject‑matter expert in one or more technology solutions and related business processes, including maintaining knowledge of emerging technologies.

Essential Functions

• Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
• Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
• Establishes and maintains a cross‑functional group of business support employees, who will be responsible for testing defects, enhancements, regression, and new releases/upgrades.
• Determines which technology tools will be needed to support all systems; ensures business support group (BSG) employees have access to those tools and are trained to use them.
• Determines collaboration mechanisms; build email groups, SharePoint sites, and establishes partnerships among BSG to aid with end‑to‑end process testing.
• Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
• Coordinates with IT team to establish dates for releases and when development systems will be available to test.
• Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
• Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
• Escalates any failures in testing to IT team; coordinates retesting with BSG.
• Approves test results, and ensures evidence is documented on team site.
• Partners with IT team to develop end‑user communication plan and content and ensures these communications are distributed prior to changes being implemented in Production.
• Collects field feedback from users after release to identify any new issues or unexpected results; escape to IT team to troubleshoot issues.
• Previous experience with Maximo and Supply Chain experience preferred.

Technical Knowledge / Skill / Education / Licenses / Certifications

Technical Knowledge/Skill

• Knowledge of and experience with systems development methodologies and project management
• Knowledge of the applications development and support process
• Excellent communication and presentation skills required
• Broad knowledge of technologies and technology issues, with experience in technology change management

Education

• Bachelor's degree, or the equivalent combination of education and related experience
• Master's degree is desirable
• Project management education/experience desirable

Experience

• Minimum of five (5) to eight (8) years of electric and/or gas utility or related experience is required
• Must have a solid conceptual knowledge of Information Technology

Licenses & Certifications

• None

Working Conditions

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross‑functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is: $115,020.00-$127,800.00.

Worker Type

Regular

Number of Openings

1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor