Analyst, Mid-Level - IT

Socket.dev; Gettysburg (Adams County); On-site; USD 60,000 - 85,000; Full time

Job summary

Socket.dev is seeking an IT Mid-Level Analyst to support the development of its systems and infrastructure. You will handle network, systems, user, and database management with a customer-service mindset to improve IT support for internal customers and business systems.

The role requires strong technical judgment, clear communication, and initiative in a fast-paced IT environment, with travel to varied work locations as needed.

Qualifications

• Associate's or Bachelor's degree in IT or related field.
• Five years of IT experience or study in IT field.
• Strong communication and problem-solving abilities.
• Ability to manage multiple priorities and explain technical topics clearly.

Responsibilities

• Manage and complete project-oriented work.
• Perform SQL database administration, including backup and restore activities.
• Maintain infrastructure that supports business operations (hardware, networks, OS, applications, and telecom).
• Support physical and virtual servers and backups across multiple locations.
• Support network infrastructure (LAN, Wi‑Fi, WAN, VPN, firewalls, switches, APs, routers, VoIP).
• Assist in ticket system end user issues.
• Coordinate with IT vendors to support organizational needs.

Skills

Interpersonal skills

Communication skills

Problem solving

Initiative

Multi-priority management

Education

Associate's or Bachelor's degree in IT

Tools

Active Directory

Group Policy

VMware vSphere

Citrix XenApp

Barracuda Spam Filter

Job description

IT Mid-Level Analyst

Job Description | Full-Time

Position Overview

We are seeking a talented IT Mid-Level Analyst to support the continued development of its systems and infrastructure. This role combines network, systems, user, and database management responsibilities within a dynamic, fast-paced IT organization. The successful candidate will bring strong technical judgment, clear communication, initiative, and a customer-service mindset to help the IT team provide a higher level of support for internal customers and business systems.

Essential Responsibilities

• Manage and complete project-oriented work.
• Perform SQL database administration, including backup and restore activities.
• Maintain infrastructure that supports business operations, including hardware, networks, operating systems, applications, and telecommunications.
• Support physical and virtual servers and backups across multiple locations.
• Support network infrastructure, including LAN, Wi‑Fi, WAN, VPN, firewalls, switches, access points, routers, and VoIP phone systems.
• Support business applications, workflows, and end‑user systems.
• Coordinate with IT vendors to support the organization's needs.
• Assist in ticket system end user issues.
• Strong understanding of Microsoft operating systems, including Windows 11, Windows Server 2022 or later, and Office 365.
• Solid understanding of Microsoft Active Directory, Group Policy, Windows security permissions, Citrix XenApp Server, and VMware vSphere.
• Working knowledge of TCP/IP, VoIP, VPN, Ubiquiti Networks, routing, and troubleshooting.
• Cybersecurity knowledge and familiarity with Barracuda Spam Filter preferred.
• Strong understanding of Microsoft operating systems, including Windows 11, Windows Server 2022 or later, and Office 365.
• Solid understanding of Microsoft Active Directory, Group Policy, Windows security permissions, and VMware vSphere 8.0 and above.
• Working knowledge of TCP/IP, VoIP, VPN, Ubiquiti Networks, routing, and troubleshooting.
• Cybersecurity knowledge and familiarity with Barracuda Spam Filter preferred.

Qualifications

Education and Experience

• Associate's or bachelor's degree in a related field preferred.
• Five years of experience working or studying in the information technology field.

Core Competencies

• Strong interpersonal and communication skills, with the ability to explain solutions clearly to technical and non-technical audiences.
• Exceptional technical acuity, problem-solving ability, and individual initiative.
• Resourceful, creative thinker who can articulate ideas in a well-considered manner.
• Ability to manage multiple priorities effectively and understand business needs alongside technical requirements.

Physical Requirements

• Ability to lift up to 40 pounds and perform walking, bending, lifting, climbing, and repetitive‑motion activities.
• Ability to work on systems in warehouses, coolers, and processing environments.

Work Environment and Schedule

• Approximately 15% travel to various work locations.
• Approximately 10% extended hours, including weekend work as needed.