Analyst, Infrastructure Observability

ICE; Jacksonville (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) is seeking a skilled IT monitoring engineer to build, maintain, and support a global log management and monitoring infrastructure.

You will collaborate across development and operations to design monitoring requirements and implement solutions across multiple datacenters. The ideal candidate holds a Bachelor’s degree in CIS, engineering, or related field, with Linux and scripting experience, and familiarity with Datadog, Dynatrace, AppDynamics, or other

Qualifications

• Bachelor’s degree in CIS, engineering, or related discipline.
• Knowledge of Linux, Python, Perl, Java scripting languages.
• Administration experience with Datadog, Dynatrace, AppDynamics or another APM solution.
• Certification in Splunk, ELK, or another logs tool.
• Strong data analysis skills and competence in MS Word and Excel.
• Strong written and verbal communication skills.
• Ability to multitask and work independently on multiple projects.

Responsibilities

• Build, maintain, and support a global log management and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Leverage new and existing tools to augment the monitoring posture at ICE
• Design monitoring requirements in coordination with development and operations
• Implement monitoring solutions across multiple datacenters
• Serve as a primary point of contact for monitoring across the enterprise

Skills

Linux

Python

Perl/Java scripting

Data analysis

Written and verbal communication

Multitasking

Independent work

Education

Bachelor’s degree in CIS/engineering or related

Tools

Datadog

Dynatrace

AppDynamics

Splunk

ELK

MS Word

MS Excel

Job description

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

Overview

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills.

Responsibilities

• Build, maintain, and support a global log management and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Leverage new and existing tools to augment the monitoring posture at ICE
• Design monitoring requirements in coordination with development and operations
• Implement monitoring solutions across multiple datacenters
• Serve as a primary point of contact for monitoring across the enterprise

Knowledge And Experience

• Bachelor’s degree, preferably in CIS, engineering, or a related discipline
• Knowledge of Linux, Python, Perl, Java scripting languages
• Administration experience with Datadog, Dynatrace, AppDynamics or another APM solution
• Certification in Splunk, ELK, or another logs tool
• Strong data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects

Desirable Skills And Experience

• Experience with Performance tuning
• Financial industry expertise
• Change auditing and configuration management

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.