Analyst, Infrastructure Observability

ICE Clear Europe Limited; Jacksonville (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a skilled IT professional to join the monitoring team in Jacksonville. The role focuses on building and maintaining a global log management and monitoring infrastructure and investigating anomalies across the network and applications.

Candidates will administer Datadog/Dynatrace/AppDynamics, pursue Splunk/ELK certifications, and document monitoring standards while collaborating with development and operations teams to enhance ICE's monitoring posture.

Qualifications

• Bachelor's degree in CIS, engineering, or related discipline.
• Proficient in Linux, Python, Perl and Java scripting.
• Experience administering Datadog, Dynatrace, AppDynamics or other APM solutions.
• Certification in Splunk, ELK or similar logs tool.
• Strong data analysis and MS Word/Excel; excellent written and verbal communication.
• Ability to multitask and work independently on multiple projects.

Responsibilities

• Build, maintain, and support a global log management and monitoring infrastructure.
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures.
• Document changes and author documentation on monitoring standards and practices.
• Leverage new and existing tools to augment the monitoring posture at ICE.
• Design monitoring requirements in coordination with development and operations.
• Implement monitoring solutions across multiple datacenters.
• Serve as a primary point of contact for monitoring across the enterprise.

Skills

Linux

Python

Perl

Java scripting

APM tools

Datadog

Dynatrace

AppDynamics

Splunk

ELK

Data analysis

MS Word/Excel

Communication

Education

Bachelor's degree in CIS/Engineering or related field

Tools

Datadog

Dynatrace

AppDynamics

Splunk

ELK

Job description

Overview

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills.

Responsibilities

• Build, maintain, and support a global log management and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Leverage new and existing tools to augment the monitoring posture at ICE
• Design monitoring requirements in coordination with development and operations
• Implement monitoring solutions across multiple datacenters
• Serve as a primary point of contact for monitoring across the enterprise

Knowledge and Experience

• Bachelor's degree, preferably in CIS, engineering, or a related discipline
• Knowledge of Linux, Python, Perl, Java scripting languages
• Administration experience with Datadog, Dynatrace, AppDynamics or another APM solution
• Certification in Splunk, ELK, or another logs tool
• Strong data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects

Desirable Skills and Experience

• Experience with Performance tuning
• Financial industry expertise
• Change auditing and configuration management

#LI-MA1

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.