ANALYST II

California State Controller's Office; Los Angeles (CA); Hybrid; USD 67,000 - 84,000; Full time

Job summary

The California State Controller's Office, Unclaimed Property Division, seeks an Outreach Analyst to advance public awareness and assist claimants in recovering unclaimed property. The role focuses on coordinating events, guiding claimants through processes, and creating outreach materials while traveling statewide as needed.

As an Analyst II in the UPD, you will generate reports, monitor progress, and provide expert guidance on policy updates and stakeholder communications to improve program

Responsibilities

• Plan, coordinate, and participate in outreach events to promote public awareness of the unclaimed property program and assist potential claimants in identifying and recovering unclaimed property.
• Provide information and guidance to individuals regarding the claims process, eligibility requirements, required documentation and available resources.
• Coordinate event logistics, prepare outreach materials and conduct stakeholder communication.
• Collect outreach data to assist in evaluating activity participation and effectiveness.
• Respond to inquiries from claimants and stakeholders regarding unclaimed property claims, eligibility requirements, documentation, and claim status.
• Provide accurate information and assistance to facilitate the timely and appropriate resolution of claim-related questions, providing referrals or follow-up assistance as appropriate.
• Analyze inquiries, questions, feedback and recurring issues received from claimants and stakeholders to identify trends, gaps or areas requiring clarification in existing policies and procedures.
• Use inquiry findings from outreach activities to recommend, develop and update policies, procedures, guidance, and informational materials to improve program effectiveness, consistency, and customer service.
• Collaborate with appropriate program staff and stakeholders to evaluate proposed changes and ensure policies accurately reflect operational needs.
• Provide sensitive and detailed program information to departmental officials, employees, and claimants regarding the Unclaimed Property Program, procedures, and policies.
• Provide guidance to the public, Corporate Executives, Public Administrators, and Investigators to resolve difficult problems.
• Work on the most complex and/or sensitive projects that have a direct impact on the efficiency and/or effectiveness of the Bureau.
• Function as a program expert for the Bureau, working closely with management and staff from other units, in matters relating to claims submitted to the Bureau.
• Represent the Bureau while on teams and in work groups, that have divisional, departmental, and/or statewide impact on the Unclaimed Property Program.
• Process various types of unclaimed property claim types in accordance with applicable laws, regulations, policies and procedures.

Job description

Position Details

Job Code #: JC-534085

Position #(s): 051-550-5393-XXX

Working Title

Outreach Analyst

Classification

ANALYST II

$6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Los Angeles County

Telework: Hybrid

Job Type: Permanent, Full Time

Facility: Unclaimed Property Division

Department Information

The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future.

The Unclaimed Property Division (UPD) of the California State Controller’s Office plays a vital role in reuniting Californians with their lost or forgotten assets, such as bank accounts, stocks, or uncashed checks. This division safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. By joining this division, you’ll be part of a team that directly impacts people’s lives on a day-to-day basis.

Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!

Visit our website to learn more about the State Controller’s Office.

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Job Description And Duties

With direction provided by the Supervisor I of the Claims Evaluation Unit within Claim Evaluation Section II of the Consumer Services Bureau, the Analyst II, as a lead analyst, will be responsible for tracking the progress of the unit's efforts through the generation of reports and spreadsheets.

They will conduct research to identify property owners, track and monitor claims to ensure continued progress, and provide guidance and instruction to claimants on how to claim unclaimed property. They will assist in creating and developing educational materials and represent the Unclaimed Property Division (UPD) in meetings, workshops, and conferences. This position requires some travel throughout the State of California.

• Plan, coordinate, and participate in outreach events to promote public awareness of the unclaimed property program and assist potential claimants in identifying and recovering unclaimed property.
• Provide information and guidance to individuals regarding the claims process, eligibility requirements, required documentation and available resources.
• Coordinate event logistics, prepare outreach materials and conduct stakeholder communication.
• Collect outreach data to assist in evaluating activity participation and effectiveness.
• Respond to inquiries from claimants and stakeholders regarding unclaimed property claims, eligibility requirements, documentation, and claim status.
• Provide accurate information and assistance to facilitate the timely and appropriate resolution of claim-related questions, providing referrals or follow-up assistance as appropriate.
• Analyze inquiries, questions, feedback and recurring issues received from claimants and stakeholders to identify trends, gaps or areas requiring clarification in existing policies and procedures.
• Use inquiry findings from outreach activities to recommend, develop and update policies, procedures, guidance, and informational materials to improve program effectiveness, consistency, and customer service.
• Collaborate with appropriate program staff and stakeholders to evaluate proposed changes and ensure policies accurately reflect operational needs.
• Provide sensitive and detailed program information to departmental officials, employees, and claimants regarding the Unclaimed Property Program, procedures, and policies.
• Provide guidance to the public, Corporate Executives, Public Administrators, and Investigators to resolve difficult problems.
• Work on the most complex and/or sensitive projects that have a direct impact on the efficiency and/or effectiveness of the Bureau.
• Function as a program expert for the Bureau, working closely with management and staff from other units, in matters relating to claims submitted to the Bureau.
• Represent the Bureau while on teams and in work groups, that have divisional, departmental, and/or statewide impact on the Unclaimed Property Program.
• Process various types of unclaimed property claim types in accordance with applicable laws, regulations, policies and procedures.

You will find additional information about the job in the Duty Statement.

Special Requirements

Take the required examination here: Analyst II Examination

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.