ANALYST I

California State Controller's Office; Sacramento (CA); Hybrid; USD 43,000 - 69,000; Full time

Job summary

California State Controller's Office in Sacramento County seeks an Analyst I to join the Unclaimed Property Division. The position is permanent, full-time with hybrid telework and a salary range reflecting multiple pay steps.

You will handle claims research, processing, and stakeholder communications to ensure accurate entitlement determinations. Primary duties include reviewing records and documents, interpreting legal and financial materials, and coordinating with internal teams.

Responsibilities

• Respond to claim inquiries in the UPD Contact Center requiring research, analysis and resolution.
• Review claim records, docs, laws, policies to evaluate entitlement and processing.
• Communicate with claimants, reps, businesses to obtain docs and explain requirements.
• Assist with claimant calls and serve as a call agent backup for the general queue.
• Process inquiries, perform property research, create new claims and track status.
• Identify trends and opportunities for process improvement in claims and queues.
• Participate in cross training, onboarding, procedure development and QA projects.
• Monitor the PRU queue daily to respond to call escalations.
• Interpret complex legal/financial docs including final decrees and beneficiary info.
• Respond to claimants with status and needed docs for entitlement.
• Coordinate with internal program areas to resolve complex issues promptly.
• Serve as SME for PRU, collaborating on initiatives to improve service and efficiency.
• Provide inventory, time, and production data; represent the Bureau on teams and initiatives.

Job description

Work Location:

Sacramento County

Position Details

Job Code #:

JC-534099

Position #(s):

051-550-5157-XXX

Working Title:

Analyst I

Classification:

ANALYST I

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

Unclaimed Property Division

Department Information

The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future.

The Unclaimed Property Division (UPD) of the California State Controller’s Office plays a vital role in reuniting Californians with their lost or forgotten assets, such as bank accounts, stocks, or uncashed checks. This division safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. By joining this division, you’ll be part of a team that directly impacts people’s lives on a day-to-day basis.

Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!

Visit our website to learn more about the State Controller’s Office.

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Job Description And Duties

Duties Performed:

(Candidates must perform the following functions with or without reasonable accommodations.)

• Respond to claim inquiries forwarded to the PRU claims processing queue within the UPD Contact Center requiring claims research, analysis, and resolution.
• Review claim records, supporting documentation, and applicable laws, regulations, policies, and procedures to evaluate claim entitlement in processing qualifying claims to an end point.
• Communicate with claimants, authorized representatives, businesses, and other stakeholders to obtain required documentation, explain claim requirements, resolve deficiencies, and facilitate timely claim resolution while ensuring compliance with established program requirements.
• Assist with claimant calls and serve as a call agent back-up as needed for the general queue.
• Process claim inquiries, perform property research, create new claims, review claimant documents to provide detailed claim status including confirmation of receipt of documents requested from pended claims evidence requests, explanation of documents requested from open workflows or evaluator notes.
• Assist in identifying trends, recurring claimant issues, and process improvement opportunities related to escalated claims and Contact Center operations.
• Participate in claims cross training, new employee onboarding training, procedure development, quality assurance activities, and special projects.
• Monitor the Task Management PRU queue daily to respond to call escalations.
• Interpret complex legal and financial documentation including, but not limited to, final decree documents payable to beneficiaries, life insurance proceeds and beneficiary designations, uniform transfer to minor accounts, original instrument documents.
• Respond to claimants with their claim status and provide details needed for additional documentation to determine entitlement.
• Coordinate with internal program areas to resolve complex claim issues and ensure accurate and timely claim processing.
• Serve as a subject matter expert for the PRU by collaborating with management and internal stakeholders on program initiatives, work groups, and projects that improve claimant service, claim processing efficiency, and Contact Center operations.
• Provide inventory, time, and production data to management as requested. Represent the Bureau on teams and in workgroups, which have divisional, departmental, and/or statewide impact on the Unclaimed Property Program, providing back-up to address the fluctuating needs of the Bureau and Division.

You will find additional information about the job in the Duty Statement.

Special Requirements

Take the required examination here: Analyst I Examination

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.