Analyst I, Solution Success Sunnyvale, CA , USA

eGain Corporation; Sunnyvale (CA); On-site; USD 67,500 - 82,500; Full time

Job summary

A leading technology company in Sunnyvale is looking for an Analyst I in Solution Success. This role involves resolving customer queries regarding our SaaS solutions and troubleshooting issues effectively. Candidates should hold a Bachelor's degree in a STEM discipline and possess strong analytical and communication skills. Compensation is competitive with a salary of $75,000 per year, including stock options.

Qualifications

• Aptitude for technical concepts and problem-solving.
• Ability to explain complex ideas clearly to non-technical audiences.

Responsibilities

• Resolve customer questions regarding eGain Cloud SaaS solutions.
• Troubleshoot issues while collaborating with product engineering.

Skills

Strong analytical skills

Effective communication

Problem-solving abilities

Education

Bachelor’s degree in a STEM discipline

Job description

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Responsibilities

• Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email.
• Troubleshoot customer problems, working with product engineering.

Education and Experience

• Bachelor’s degree in a STEM discipline.

Our Hiring Process is “Easy with eGain”

Step 1

• Aptitude section – this is a GRE style test (60 minutes or less)
• Functional section – this is a take-home programming test

Step 2

Panel interview (in-person at eGain Sunnyvale office)

Next step

Email your resumé to [e-mail] with the position title “Analyst I, Solution Success” in the email subject.

Compensation

• The salary for this position is $75,000 per year.
• Stock options.

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.