Analyst I - Information Technology

Carpenter Technology; Reading, Northern (Berks County, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Carpenter Technology Corporation seeks an Analyst I - Information Technology to assist design, deployment, and support of corporate technology solutions. You will help with workstation deployments, server configurations, and ongoing technical support.

You will work with the IT team on projects, follow established procedures, and stay current with new technologies while delivering reliable service to internal customers.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in IT, CS, or related field preferred.
• 0 to 1 year IT experience.
• Knowledge of mainframe OS and software.
• Storage hardware and software knowledge.
• Network hardware and cabling knowledge.
• PC hardware and operating systems familiarity.
• Server hardware and operating systems familiarity.
• Foundational IT principles and practices.
• Ability to work under guidance with supervision.

Responsibilities

• Assist in design, implementation, installation, and maintenance of corporate technology solutions.
• Provide support for hardware, software, applications, network systems, and end-user computing environments.
• Perform workstation setup, deployment, configuration, and troubleshooting activities.
• Assist with server setup, configuration, maintenance, and upgrades.
• Support hardware and software installation, testing, troubleshooting, and maintenance.
• Document system configurations, support activities, and technical resolutions.
• Collaborate with IT team members and business users to resolve issues and support operations.
• Contribute to technology improvement initiatives and departmental projects.

Skills

Strong analytical skills

Customer service orientation

Teamwork

Organizational skills

Independent work

Education

High School Diploma or equivalent

Associate or Bachelor's in IT/CS or related field preferred

Tools

Mainframe OS knowledge

Storage systems

Networking hardware

PC hardware & OS

Server hardware & OS

Job description

Position Title: Analyst I - Information Technology

Job Summary

The Analyst I - Information Technology assists in the design, development, installation, and maintenance of technology solutions supporting Carpenter Technology's corporate infrastructure. This position provides physical delivery, implementation, and support of standard hardware, software, applications, network systems, and technology services. The Analyst I assists with workstation deployments, server configurations, system upgrades, and technical support activities while working with standard software tools, technology platforms, and third-party applications. The complexity of assignments and level of supervision are commensurate with the position level and experience. This role also supports special projects and performs other duties as assigned.

Primary Responsibilities

• Assist in the design, implementation, installation, and maintenance of corporate technology solutions.
• Provide support for hardware, software, applications, network systems, and end-user computing environments.
• Perform workstation setup, deployment, configuration, and troubleshooting activities.
• Assist with server setup, configuration, maintenance, and upgrades.
• Support hardware and software installation, testing, troubleshooting, and maintenance.
• Assist in maintaining and supporting network hardware, software, cabling, and communication services.
• Support voice and data network services across the organization.
• Diagnose and resolve routine technical issues using established procedures and support methodologies.
• Document system configurations, support activities, and technical resolutions.
• Collaborate with Information Technology team members and business users to resolve issues and support operational needs.
• Contribute as a team member on technology improvement initiatives and departmental projects.
• Follow established IT procedures, standards, and best practices.
• Stay current on emerging technology trends and advancements.
• Perform all other duties and special projects as assigned.

Additional Requirements

• High School Diploma or equivalent required.
• Associate degree or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 0 to 1 year of Information Technology experience.
• Knowledge of relevant infrastructure technologies, including but not limited to: Mainframe operating systems and software.
• Storage hardware and software.
• Network hardware, software, and cabling.
• Voice and data network services.
• PC hardware and operating systems.
• Server hardware and operating systems.
• Applies foundational knowledge of Information Technology principles, practices, and procedures.
• Supports departmental goals through effective execution of assigned responsibilities.
• Maintains awareness of costs and efficiency related to assigned work activities.
• Contributes technical support to project teams and departmental initiatives.
• Collaborates with others to achieve project goals within designated scope and timelines.
• Works under guidance with no formal project management responsibilities.
• Strong organizational and prioritization skills.
• Ability to follow direction and work effectively with close supervision.
• Ability to establish and maintain effective working relationships.
• Ability to work independently and in a team environment.
• Strong analytical and problem-solving skills.
• Effective troubleshooting capabilities.
• Customer-focused approach to service and support.
• Ability to make sound decisions within established guidelines.
• Commitment to continuous learning and staying abreast of new technologies.
• Customer service orientation.
• Attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Adaptability to changing technologies and business needs.
• Willingness to learn new systems, applications, and processes.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law.

The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

Carpenter Technology Corporation (NYSE: CRS) is a recognized leader in high-performance specialty alloy-based materials and process solutions for critical applications in the aerospace, defense, transportation, energy, industrial, medical, and consumer electronics markets.

Founded in 1889, Carpenter has evolved to become a pioneer in premium specialty alloys, including titanium, nickel, and cobalt, as well as alloys specifically engineered for additive manufacturing (AM) processes and soft magnetics applications.

Carpenter recently expanded its AM capabilities to provide a complete "powder-to-part" solution to accelerate materials innovation, offer rapid prototyping, and streamline parts production.

Carpenter Technology Corporation offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Learn more Carpenter Technology Corporation is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.