ANALYST I

California Department of Tax and Fee Administration; Sacramento (CA); Hybrid; USD 46,000 - 58,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The California Department of Tax and Fee Administration (CDTFA) is seeking an Operations Analyst in Sacramento for a 12-month limited-term role. The position focuses on administrative and analytical tasks to support the Field Operations Division (FOD), with strong emphasis on accuracy, process improvement, and cross-team collaboration.

You will work with senior leaders, manage multiple priorities, and contribute to statewide operations while providing exceptional customer service and data-driven

Qualifications

• The ability to thrive in a dynamic, ever-changing environment.
• Strong analytical mindset and problem-solving skills.
• Independence, initiative, and confidence under high expectations.
• Impeccable attention to detail; accuracy is a strength.
• Strong communication and customer-focused mindset.
• Ability to juggle multiple priorities in a fast-moving environment.
• Experience in operations, administration, or process coordination (a plus!).
• Proficiency with Microsoft Office and other productivity tools.

Responsibilities

• Manage a broad range of administrative and analytical duties supporting FOD’s mission.
• Provide forward-thinking analysis and actionable recommendations to senior leaders.
• Coordinate with FOD offices and stakeholders to ensure consistency and compliance.
• Drive essential operational processes with accuracy and confidence.
• Analyze data, identify trends, and improve workflows.
• Own documents, reports, tools, and resources for statewide operations.
• Prepare reports and metrics to inform strategic decisions.
• Deliver excellent customer service across FOD and build relationships.

Skills

Analytical thinking

Communication

Customer service

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-537450

Position #(s): 291-440-5157-XXX

Working Title: Operations Analyst

Classification: ANALYST I

Salary for City A: $3,861.00 - $4,839.00 A

Salary for City B: $4,181.00 - $5,233.00 B

Salary for City C: $5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: 12 Month Limited Term - Full Time

Department Information

Discover what makes CDTFA an employer of choice by exploring a video of our vibrant campus!

California not only needs you; it wants you as part of the growing workforce. The California Department of Tax and Fee Administration (CDTFA) makes life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services, with CDTFA administered programs accounting for about twenty-three percent of all state revenue. Tax programs administered by the CDTFA are concentrated in two general areas – sales and use tax, and special taxes and fees. New employees, new ideas, and new creative perspectives are needed in all areas at CDTFA. CDTFA offers employees reliable income, stable benefits, work-life balance, paid holidays, advancement opportunities, and the personal fulfillment of knowing that your work is personally impacting the lives of others.

Department Website: http://www.cdtfa.ca.gov

Job Description And Duties

All applicants will be considered, however SROA/Surplus candidates will be given priority.

Position is located in Sacramento.

Operations Analyst – Join the Heartbeat of the Field Operations Division!

Join our dynamic team! As the heartbeat of the Field Operations Division (FOD), we work at the center of innovation, collaboration, and operational excellence. Under the direction of the Business Taxes Administrator (BTA) III, the Operations Analyst plays a key role in driving progress across the division and supporting more than 2,000 FOD employees statewide.

This is your opportunity to step into a fast-paced, high-visibility environment where accuracy matters, creativity is valued, and your contributions make a real impact. The FOD Operations team thrives on constant change - priorities shift, new challenges emerge, and adaptability is essential. If you enjoy meaningful work that influences statewide operations, this role is for you.

What You’ll Do

Work independently to manage a broad range of administrative and analytical duties that support FOD’s mission and streamline the Administrator’s workload.

Provide forward-thinking analysis and actionable recommendations to the Administrator, Deputy Director, Assistant Deputy Directors, and other senior leaders.

Serve as a key connector between FOD offices, partnering with stakeholders to promote consistency, compliance, and a proactive approach to evolving policies.

Drive essential operational processes with precision, accuracy, and confidence.

Dig into data, identify trends, and develop smarter, more efficient ways of working.

Take ownership of documents, reports, tools, and resources that support statewide operations.

Conduct research, track division metrics, and prepare reports that inform strategic decisions.

Deliver exceptional customer service across FOD and build strong relationships that keep workflows moving smoothly.

What You Bring

The ability to thrive in a dynamic, ever-changing environment where business needs evolve quickly.

A sharp analytical mindset and a passion for solving operational challenges.

Independence, initiative, and confidence working under high expectations.

Impeccable attention to detail - accuracy is your superpower.

Strong communication skills and a customer-first mindset.

Comfort juggling multiple priorities in a fast-moving environment.

Experience in operations, administration, or process coordination (a plus!).

Proficiency with Microsoft Office and other productivity tools.

Why You'll Love This Role

You will join a trusted, highly visible team known for excellence and innovation.

Your work will directly support thousands of employees across the division.

You will gain exposure to meaningful projects and opportunities for growth.

You will be part of a supportive team committed to quality, service, and continuous improvement.

This limited term position may be extended up to twenty-four (24) months if workload is extended or become permanent if workload becomes permanent.

How did you hear about this opportunity?

Tell us in this brief survey.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

This is the link to the exam bulletin for the ANALYST I.

This is the link to the exam bulletin for the ANALYST I (LEAP).

You will find additional information about the job in the Duty Statement.

Special Requirements

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify
• Position requires employee to be fingerprinted and successfully pass a background investigation.
• Travel may be required for up to five percent (5%) of the time, including overnight.
• Must be flexible and willing to adjust to changing work schedules, if required, for operational needs.
• Must be present and available to perform duties as required to meet the operational needs of FOD.

Final Filing Date: 11/18/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.