Analyst, Fleet Administration (Contract Role)

ISUZU NORTH AMERICA CORPORATION; Anaheim (CA); On-site; USD 58,000 - 71,000; Full time

Job summary

ISUZU NORTH AMERICA CORPORATION in Anaheim, CA is seeking an experienced administrator to analyze and process dealer fleet incentive and payment requests. You will act as a liaison among corporate, field, and dealer personnel to resolve fleet assistance issues.

The role requires at least an associate degree or equivalent with 2+ years of administrative/customer service experience and familiarity with data entry and SAP systems.

Qualifications

• Associate degree or equivalent directly related work experience.
• Minimum two year administrative/customer service experience.
• Previous database management experience preferred.

Responsibilities

• Analyzes and processes dealer fleet incentive requests and payment requests within Isuzu fleet sales support department guidelines.
• Acts as liaison between corporate office, field, and dealer personnel regarding Isuzu fleet assistance issues.
• Reviews and distributes fleet assistance requests from Isuzu dealers and ICTA fleet organization; ensures fair treatment and escalates as needed.
• Reviews, approves, or denies new fleet account requests from Isuzu dealers and ICTA fleet organization; seeks supervisor guidance when needed.
• Researches dealer payment discrepancies and provides dealers with resolution.
• Processes dealer credit and debit payments through Isuzu business systems per policies.

Skills

MS Office

Excel

Access

Communication

Analytical skills

Organizational skills

SAP

Database management

Education

Associate degree or equivalent

Tools

SAP

Job description

Job Details Level: Experienced Job Location: Anaheim - ANAHEIM, CA 92806 Salary Range: $58,033.00 - $71,090.00 Salary/year Job Shift: Day/1st Shift

JOB SUMMARY

Analyzes and processes dealer fleet incentive requests and payment requests within Isuzu fleet sales support department guidelines. Acts as liaison between corporate office, field, and dealer personnel regarding Isuzu fleet assistance issues.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Reviews and distributes fleet assistance requests, including mega and regular fleet, from Isuzu dealers and the ICTA field and fleet organization. Ensures fair and equitable treatment of dealers. Seeks approvals from supervisor, when assistance levels require escalation.
• Reviews, approves, or denies new fleet account (fleet account number) requests from Isuzu dealers and ICTA fleet organization. Seeks guidance on new fleet account requests from supervisor as needed.
• Researches dealer payment discrepancies and provides dealers with resolution.
• Processes dealer credit and debit payments through Isuzu business systems in accordance with established policies and procedures.
• Performs miscellaneous job related duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

Reports to: National Manager, Vehicle Operations and Systems

QualificationsEDUCATION, EXPERIENCE & TRAINING

• Associate’s degree or equivalent directly related work experience
• Minimum two year administrative/customer service experience
• Previous database management experience preferred

KNOWLEDGE

• Knowledge of data recording and performing business data transactions

SKILLS & ABILITIES

• Strong mainframe and PC skills in MS Office applications including knowledge of Excel/Access; database management and SAP preferred
• Excellent verbal and written communication skills
• Excellent analytical and organizational skills

PHYSICAL STANDARDS

The employee must be able to access, enter, and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment, which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less. Rare instances requiring lifting of light objects (5 to 25 lbs.).

PAY SCALE

The pay scale for this position is between $27.90 to $34.18. The actual compensation will be determined based on experience and other factors permitted by law.

This is short term contract role covering a leave of absence.