Analyst, Fleet Administration (Contract Role)

ISUZU COMMERCIAL TRUCK OF AMERICA INC; Anaheim (CA); On-site; USD 39,000 - 47,000; Full time

Job summary

Isuzu Commercial Truck of America Inc. is seeking an administrator to analyze and process dealer fleet incentive and payment requests within corporate guidelines. The role supports ISUZU fleet sales by coordinating with the dealer network and ICTA field staff.

The successful candidate will review fleet requests, approve or deny new fleet accounts with supervisor guidance, and handle dealer payments using Isuzu business systems. Strong data entry, Excel/Access, and SAP skills are required.

Qualifications

• Associate’s degree or equivalent directly related work experience.
• Minimum two years administrative/customer service experience.
• Database management experience preferred.

Responsibilities

• Review and distribute fleet assistance requests from Isuzu dealers and ICTA field and fleet organization.
• Seek approvals from supervisor for escalation.
• Process dealer credit and debit payments through Isuzu business systems per policies.
• Act as liaison between corporate office, field, and dealer personnel.

Skills

MS Office

Excel

Access

SAP

Mainframe

Verbal communication

Written communication

Analytical skills

Organizational skills

Education

Associate’s degree or equivalent

Job description

JOB SUMMARY:Analyzes and processes dealer fleet incentive requests and payment requests within Isuzu fleet sales support department guidelines. Acts as liaison between corporate office, field, and dealer personnel regarding Isuzu fleet assistance issues.PRINCIPAL DUTIES & RESPONSIBILITIES:Reviews and distributes fleet assistance requests, including mega and regular fleet, from Isuzu dealers and the ICTA field and fleet organization. Ensures fair and equitable treatment of dealers. Seeks approvals from supervisor, when assistance levels require escalation.Reviews, approves, or denies new fleet account (fleet account number) requests from Isuzu dealers and ICTA fleet organization. Seeks guidance on new fleet account requests from supervisor as needed.Researches dealer payment discrepancies and provides dealers with resolution.Processes dealer credit and debit payments through Isuzu business systems in accordance with established policies and procedures.Performs miscellaneous job related duties as assigned.ORGANIZATIONAL RELATIONSHIPS:Reports to: National Manager, Vehicle Operations and SystemsEDUCATION, EXPERIENCE & TRAINING:Associate’s degree or equivalent directly related work experienceMinimum two year administrative/customer service experiencePrevious database management experience preferredKNOWLEDGE:Knowledge of data recording and performing business data transactionsSKILLS & ABILITIES:Strong mainframe and PC skills in MS Office applications including knowledge of Excel/Access; database management and SAP preferredExcellent verbal and written communication skillsExcellent analytical and organizational skillsPHYSICAL STANDARDS:The employee must be able to access, enter, and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment, which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less. Rare instances requiring lifting of light objects (5 to 25 lbs.).PAY SCALE:The pay scale for this position is between $27.90 to $34.18. The actual compensation will be determined based on experience and other factors permitted by law.This is short term contract role covering a leave of absence.