Analyst - Cargo Business Intelligence

United Airlines; Chicago (IL); Hybrid; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flight privileges

401(k)

Job summary

United Airlines is seeking an Analyst - Cargo Business Intelligence in Chicago to support data-driven decisions for cargo revenue recovery. The role involves collecting, modeling, and analyzing disputes and collections data, developing dashboards, and partnering with cross-functional teams.

This hybrid Chicago-based position requires 1+ year in BI/data analytics, a Bachelor's degree, and strong Excel skills.

Qualifications

• 1+ years of experience in business intelligence, data analytics, reporting, or a related analytical discipline.
• Proficient in Microsoft Excel.
• Strong skills in business analysis and communicating data-driven insights.
• Experience with data visualization, data modeling, database management, and data mining.

Responsibilities

• Maintain and improve data quality across disputes, claims, and collections datasets to ensure accurate analytical outcomes.
• Extract, analyze, and interpret billing, payment, operational, and case data to provide actionable insights.
• Design and develop dashboards, reports, and data visualizations for leadership visibility and informed decisions.
• Analyze trends and performance metrics to identify opportunities and support business performance discussions.
• Partner with stakeholders on customer-facing collection calls and translate analysis into clear positions.

Skills

BI experience

Data analytics

Reporting

Excel

Business analysis

Education

Bachelor's degree

Tools

Salesforce

Job description

Analyst - Cargo Business Intelligence

Location Chicago, Illinois, United StatesCategory CorporateJob IdWHQ00026885Airport Management & AdministrativeJob TypeFull-TimePosted Date 09/28/2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

We're not just in the business of transporting people. We're also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

About the Job

The Analyst - Cargo Business Intelligence role supports operational and strategic decision-making for cargo revenue recovery through data analysis, reporting, and business intelligence solutions. This position collects, models, interprets, and analyzes disputes and collections data to identify trends, explain variances, and determine the root causes behind recurring cases. The role supports resolution of disputes and claims, participates in customer-facing collection calls, and partners with stakeholders across the organization to deliver actionable insights, maintain high-quality data, and develop reporting tools that support data-driven decisions. This is an excellent opportunity for an analytical professional looking to broaden capabilities while contributing to impactful business initiatives.

Key Responsibilities

• Maintain and improve data quality by cleaning, updating, and dispute, claims, and collections datasets to ensure accurate and reliable analytical outcomes.
• Extract, analyze, and interpret billing, payment, operational, and case data to provide actionable business insights that support strategic initiatives.
• Design and develop dashboards, reports, and data visualizations that make dispute, claims and receivable performance visible to Cargo Leadership and enable informed decision making.
• Analyze trends, variances, and performance metrics across disputes, collections and claims portfolio to identify improvement opportunities and support business performance discussions.
• Partner with cross-functional stakeholders to participate in customer-facing collection calls, translating account level analysis into clear positions on outstanding balances.
• Support business intelligence projects through data modeling, reporting development, and analytics execution under established guidelines.
• Apply data mining, statistical analysis, and business intelligence techniques to solve business problems and enhance performance monitoring.
• Contribute to ongoing improvements in reporting processes, analytics methodologies, and data governance practices.

Note: This is a Chicago-based hybrid role with in-office requirements 50% of the time.

Qualifications

Minimum Qualifications

• 1+ years of experience in business intelligence, data analytics, reporting, or a related analytical discipline
• Bachelor's degree or equivalent analytical experience
• Experience working with data analysis, statistical analysis, and business intelligence reporting
• Knowledge of data visualization, data modeling, database management, and data mining
• Strong skills in business analysis, requirements management, and communicating data-driven insights
• Proficient in Microsoft Excel
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Experience with programming or scripting for data analysis
• Exposure to predictive analytics, artificial intelligence, or machine learning concepts
• Experience working with large data sets, data warehousing, or big data environments
• Experience developing dashboards and executive-level reporting solutions
• Experience with Salesforce or a comparable case management platform
• Experience with accounts receivable, billing, order-to-cash concepts, including short pays, aging, adjustments, and write-offs
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

• You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]