Analyst - UX

United Airlines; Chicago (IL); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life & disability coverage

Parental leave

Flight privileges

401(k) plan

Commuter benefits

Paid holidays & PTO

Job summary

United Airlines’ Digital Technology team seeks a UX Designer to craft seamless, user-centric experiences for our digital platforms. You will translate user needs into actionable designs, collaborate with product management, research, design, and engineering teams, and deliver innovative solutions while aligning with business goals.

The role emphasizes wireframes, prototypes, and interactions, with a focus on accessibility, responsive design, and scalable design systems.

Qualifications

• Bachelor's degree or related experience in UX/UI Design, HCI, or related field.
• 1+ years in a digital design role within cross-functional teams.
• Strong understanding of responsive design, UX heuristics, and cross-platform strategies.
• Proficiency in Figma, Adobe Creative Suite, ProtoPie, Framer, or equivalents.
• Synthesize user and stakeholder feedback, research into actionable design decisions.
• Identify opportunities and justify recommendations with research and inspiration.

Responsibilities

• Strategic UX design: create wireframes, prototypes and interactions addressing user pain points.
• Ensure designs align with user-centered principles, accessibility, and branding.
• Collaborate with teams to ensure design consistency across applications and platforms.
• Own microcopy with UX copywriting across touchpoints, ensuring clarity and brand alignment.
• Help ensure design systems are scalable and valuable.
• Stay up-to-date with industry trends to identify opportunities for innovation.
• Collaborate with product management, research, engineering, and stakeholders.
• Prepare detailed design specs, style guides, and interaction docs with managers.

Skills

Wireframing

Prototyping

UX design

Responsive design

Figma

Adobe Creative Suite

Protopie

Framer

Accessibility

Education

Bachelor's degree or related field in UX/UI Design / HCI

Tools

Figma

Adobe Creative Suite

ProtoPie

Framer

HTML/CSS/JavaScript awareness

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job Overview And Responsibilities

This position plays a critical role in crafting seamless, user-centric experiences for our digital platforms and is responsible for understanding user needs, translating those insights into actionable designs, and working collaboratively to deliver innovative solutions. The ideal candidate will possess a strong balance of creative design skills, technical knowledge, and user empathy, ensuring our products and services resonate deeply with our users while achieving business objectives.

• Strategic UX Design:
  • Create wireframes, prototypes, and interactions, that address user pain points and deliver measurable improvements in functionality and satisfaction
  • Ensure designs align with user-centered design principles, compliance standards, and accessibility requirements and are optimized for all devices and viewports (responsive/adaptive, desktop, tablet, mobile).
  • Collaborate with teams to ensure design consistency with corporate branding and across enterprise-level applications and platforms.
  • Take ownership of, and partner with UX copywriting for, microcopy across all user touchpoints, ensuring clarity, consistency, and brand alignment while enhancing the overall user experience.
  • Help ensure design systems are scalable and valuable.
  • Stay up-to-date with industry trends and emerging technologies to identify opportunities for innovation and improvement.
• Testing and Continuous Improvement:
  • Collaborate with UX research on, and develop prototypes for, studies to evaluate and validate design effectiveness.
  • Identify challenges and solutions to address them.
  • Iterate on designs, ensuring continuous improvement of user experiences.
• Communication and Collaboration:
  • Apply your curiosity, asking the right questions and more to uncover key information.
  • Collaborate with product management, research, visual design, engineering, and stakeholders.
  • Clearly articulate design choices and rationale.
  • Prepare detailed design specifications, style guides, and interaction documentation alongside manager
  • Work closely with developers during implementation and testing to maintain design fidelity and resolve any technical challenges.
  • Contribute to the team by giving and soliciting constructive feedback and knowledge.
• User Research and Analysis:
  • Collaborate with UX research to gather insights into user behaviors, needs, and pain points.
  • Assist in the development of personas, user journeys, and other research artifacts to ensure alignment between user needs and business goals.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience in UX/UI Design, Human-Computer Interaction, Interaction Design, or a related field.
• 1+ years working in a digital design role in a cross-functional team environment to produce effective results.
• Strong understanding of responsive design principles, UX heuristics, and cross-platform design strategies.
• Proficiency in industry-standard design tools, including but not limited to Figma, Adobe Creative Suite, Protopie, Framer, or similar.
• Synthesize user and stakeholder feedback, research into actionable design decisions
• Identify opportunities and justify recommendations with research and inspiration
• Rapidly generate and iterate on ideas
• Excellent communication skills, with the ability to articulate design decisions and collaborate effectively
• Solid understanding of information architecture, content strategy, and basic copywriting principles, particularly focused on UX writing
• Proficient with creating and maintaining design systems
• Knowledge of accessibility standards (e.g., WCAG AA) and inclusive design practices.
• Familiarity with front-end development technologies (HTML, CSS, JavaScript) and their impact on design feasibility.
• Experience working within agile development environments or iterative workflows.
• Scope and prioritize work across multiple projects in a fast-paced environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Experienced in conducting user research, usability testing, and data analysis.
• Knowledge of analytics tools (e.g., Google Analytics, Quantum) to support data-driven design decisions.
• Communications strategies
• SEO
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $73,150.00 to $95,224.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]