Analyst, Business Resiliency IT Disaster Recovery

Americold Realty Trust, Inc.; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Americold seeks a IT Resilience Coordinator to ensure rapid recovery of critical technology systems after disruptions such as cyber-attacks or outages. You will plan, test, and coordinate recovery efforts to keep the business operating during incidents.

You will work with the resiliency team to monitor ITDR plans, conduct impact analyses, and coordinate DR activities across AMC Global Regions, ensuring documentation and status updates are maintained and improvements implemented.

Qualifications

• 1-3 years of experience in project coordination or related roles.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with tracking tools or systems (Resiliency Tool, ServiceNow, Jira, Excel) is a plus.

Responsibilities

• As part of AMC business resiliency team, will peer/interact with the business continuity and crisis management team members.
• Support the development, monitoring, and maintenance of IT Disaster Recovery (ITDR) plans and procedures.
• Conduct Application Impact Analyses (AIA) to identify critical systems and recovery requirements.
• Coordinate disaster recovery testing, exercises, and simulations.
• Monitor compliance with recovery objectives (RTO and RPO).
• Partner with infrastructure, application, cybersecurity, and business teams to improve resilience.
• Track and remediate gaps identified during testing or audits.
• Support regulatory, risk management, and audit requirements.
• Maintain inventories of critical applications, dependencies, and recovery strategies.
• Track and manage Disaster Recovery (DR) and Business Continuity (BC) activities across IT teams across AMC Global Regions.
• Monitor and update status in the resiliency tool (green/yellow/red tracking)
• Follow up with IT owners to ensure tasks, testing, and deliverables stay on schedule
• Identify roadblocks and elevate issues to leadership when needed
• Support coordination and execution of DR testing activities and DRPs
• Maintain accurate documentation, reporting, and status updates
• Help ensure continuity plans are actively progressing and aligned with timelines

Skills

Project coordination

Project management

Business analysis

Strong communication

Attention to detail

Education

Bachelor’s degree in IT or related field

Tools

Resiliency Tool

ServiceNow

Jira

Excel

Job description

What You’ll Do:

Demonstrate ability to ensure that critical technology systems can be restored quickly after a disruption such as cyber-attacks, ransomware, system outages, date center failures, natural disasters and power or network interruptions. The role will focus on planning, testing, and coordinating recovery efforts so the business can continue operating during and after an incident.

Essential Functions

• As part of AMC business resiliency team, will peer/interact with the business continuity and crisis management team members.
• Support the development, monitoring, and maintenance of IT Disaster Recovery (ITDR) plans and procedures.
• Conduct Application Impact Analyses (AIA) to identify critical systems and recovery requirements.
• Coordinate disaster recovery testing, exercises, and simulations.
• Monitor compliance with recovery objectives:
• RTO (Recovery Time Objective): How quickly systems must be restored.
• RPO (Recovery Point Objective): Acceptable amount of data loss.
• Partner with infrastructure, application, cybersecurity, and business teams to improve resilience.
• Track and remediate gaps identified during testing or audits.
• Support regulatory, risk management, and audit requirements.
• Maintain inventories of critical applications, dependencies, and recovery strategies.
• Track and manage Disaster Recovery (DR) and Business Continuity (BC) activities across IT teams across AMC Global Regions.
• Monitor and update status in the resiliency tool (green/yellow / red tracking)
• Follow up with IT owners to ensure tasks, testing, and deliverables stay on schedule
• Identify roadblocks and elevate issues to leadership when needed
• Support coordination and execution of DR testing activities and DRPs
• Maintain accurate documentation, reporting, and status updates
• Help ensure continuity plans are actively progressing and aligned with timelines

What Experience and Education You Need

• 1-3 years of experience in: Project coordination, project management, business analysis, or similar roles
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable following up and holding others accountable for deadlines
• Strong communication skills with both technical and non-technical teams
• Experience with tracking tools or systems (Resiliency Tool, ServiceNow, Jira, Excel, etc.) is a plus

What Could Set You Apart

• Bachelor’s degree in IT or related field
• Project Coordinator (IT or PMO)
• Junior Project Manager
• Business Analyst (entry to mid-level)
• Risk, Compliance, or Continuity Analyst
• Any certification related to the core role or related field

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others, verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company makes reasonable accommodations in accordance with applicable law.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V DFW.