Client Support Services Specialist - USD/CAD clearing business

Pyramid Consulting, Inc; Jersey City (NJ); Hybrid; USD 57,859 - 75,768; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A leading financial services firm is seeking a Client Support Services Specialist for a contract role focusing on USD/CAD clearing in Jersey City, NJ. The ideal candidate will support day-to-day operations, enhance customer satisfaction, and work with various stakeholders. Requirements include at least 3 years of banking experience and effective communication skills. The role offers a competitive pay range of $42-$55 per hour, along with employee benefits including health insurance and 401(k).

Qualifications

• Minimum 3 years of banking experience, with 2 years in Correspondent Banking or Payment Operations.
• Knowledgeable of International wires transfers, SWIFT, and local clearing systems.
• Ability to work in a high-volume, fast-paced environment with minimal supervision.

Responsibilities

• Serve as main contact point for USD/CAD clearing business operations.
• Drive processing efficiency and customer satisfaction.
• Analyze reports related to client activities and recommend changes.

Skills

USD/CAD clearing

Funds Transfer operations

Excellent attention to detail

Effective communication skills

Analytical reporting

Tools

MS Word

MS Excel

Outlook

Power Point

Job description

Immediate need for a talented Client Support Services Specialist - USD/CAD clearing business. This is a 06+ Months contract opportunity with long-term potential and is Jersey City, NJ(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-08000

Pay Range: $42 - $55/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business
• Support the overall day to day business relationships of the client’s Network USD and CAD Network Clearing Clients at an account level.
• Coordinate with various stakeholders in the business as required.
• Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.
• Drive customer satisfaction by working closely with our clients to improve the service provided to them.
• Escalate service level inquiries as appropriate.
• Oversee key control processes with respect to billing, risk and management reporting, at client level.
• Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network.
• Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.
• Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.
• Make recommendations for procedural changes where deemed necessary.
• Analyze various control reports and make recommendations for efficiency gains
• Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.
• Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
• Work closely with the development teams to create and implement suite of quality Management reporting.
• Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
• Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.
• Investigate issues, determining root causes and obtaining resolution.
• Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.
• Make direct contribution to the client’s operational permanent control framework.

Key Requirements and Technology Experience:

• Key Skills :- USD/CAD clearing
• Funds Transfer operations
• Minimum 3 years of banking experience with a minimum of 2 years in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing
• Knowledgeable of International wires transfers, SWIFT and local clearing systems.
• Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
• Highly effective communicator, written and oral, with good interpersonal skills
• Fluency in English, both written and oral. French or other major language is a plus.
• Excellent attention to detail and accuracy.
• The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.
• Knowledgeable of Data/Report analysis.
• Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.
• Ability to work in a highly autonomous team environment with minimal supervision.
• Basic knowledge of Banking Industry.

Our client is a leading Financial services industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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