Analyst 2, Cust Contract Admin

MillenniumSoft Inc; Franklin Lakes (NJ); On-site; USD 76,000 - 83,000; Full time

Job summary

MillenniumSoft Inc is seeking a detail-oriented professional to support distributor chargeback and sales trace processes on-site. You will analyze disputes, maintain master data, and coordinate with internal teams to resolve discrepancies across customers and GPO members.

The role emphasizes automation, governance, and continuous improvement in contract operations, leveraging SAP Vistex, JDE, and SQL tools to optimize pricing accuracy and risk management.

Qualifications

• Bachelor's degree preferred, or equivalent relevant experience.
• Strong technical skills with SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python and ERP systems.
• Analytical and problem-solving abilities with capability to identify root causes and propose practical solutions.
• Strong communication and stakeholder engagement with adaptability to business needs.

Responsibilities

• Support all aspects of the distributor chargeback and sales trace process, including submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors.
• Analyze and resolve chargeback, price variance, contract membership, and central membership error types in accordance with OLAs, SLAs, policies, procedures.
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk.
• Perform customer and GPO member management activities, including eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates based on policy and customer designation.
• Drive automation, process standardization, governance, and best practices across Contract Operations to increase efficiency, consistency, data integrity, and customer experience.
• Communicate effectively with internal and external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of customer, distributor, and contract discrepancies.

Education

Bachelor's degree or equivalent

Tools

SAP Vistex

JDE

TAHITI

MS Access

SQL Server

Excel

Power BI

Qlik

Python

Job description

On site 9 panel required Hourly Rate: $38

Open positions needing to be filled: 4

Essential Responsibilities

Support all aspects of the distributor chargeback and sales trace process, including submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors.

Analyze and resolve chargeback, price variance, contract membership, and central membership error types in accordance with applicable OLAs, SLAs, policies, procedures, and business guidelines.

Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk.

Perform customer and GPO member management activities, including eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates based on policy and customer designation.

Drive automation, process standardization, governance, and best practices across Contract Operations to increase efficiency, consistency, data integrity, and customer experience.

Leverage tools and systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline and simplify operations.

Maintain training materials, desktop procedures, and process documentation to support team effectiveness, knowledge sharing, and operational continuity.

Communicate effectively with internal and external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of customer, distributor, and contract discrepancies.

Qualifications

Bachelor's degree preferred, or equivalent relevant experience, with 1 3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, contracting technologies, automation, analytics, master data management, IT development, or continuous improvement activities.

Strong technical skills with applications and platforms such as SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, ERP systems, reporting tools, and analytics solutions.

Strong analytical and problem-solving skills with the ability to evaluate business drivers, identify root causes, and develop clear, practical solution recommendations.

Strong communication, customer-centric, organizational, and stakeholder engagement skills with the ability to adapt to business needs while upholding company values.

Innovative mindset with demonstrated ability to identify continuous improvement opportunities, champion change, support automation, and drive process excellence.

Ability to plan, organize, prioritize, and manage a variable workload while meeting timelines and delivering accurate results.

Self-motivated and able to work independently while contributing effectively in a team environment.