AML Production Services Leader | Tech Strategy & Resilience

MissionHires; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

MissionHires seeks a Senior Technology Manager to lead AML Application Production Services within the Enterprise Risk & Finance team. You will strengthen stability, resilience, and regulatory readiness of AML platforms while building a high-performing production support organization.

You will drive governance, incident and change processes, and collaborate with Technology, Risk, Compliance, and business units to deliver strategic outcomes.

Qualifications

• 10+ years of experience as a senior technology leader with a proven record of leading technology support or application production services teams.
• Strong analytical and technical skills, including experience with application production support solutions across proprietary and third-party platforms.
• Working knowledge of ITIL processes and service management frameworks.
• Demonstrated ability to manage operational risk, identify and anticipate technology and business risks, and establish effective controls.
• Excellent verbal and written communication skills, with the ability to influence technology partners, business leaders, and executives.

Responsibilities

• Provide strategic leadership for the AML application production services team, developing technology leaders and connecting the team's work to enterprise outcomes.
• Oversee adherence to core production services processes, including incident, problem, change, capacity, event, and service request management, as well as service analytics and reporting.
• Ensure application stability, resiliency, performance, security, and enterprise data management standards for critical production platforms.
• Manage governance standards, regulatory obligations, risk controls, audit examinations, and remediation activities.
• Build strong relationships with senior leaders across Technology, Risk, Compliance, business units, and application owners.
• Partner with application owners and front-line teams to prioritize enhancements and remedial actions that improve platform stability and service reliability.
• Lead solution delivery and application performance in production while ensuring alignment with risk, financial, compliance, and security policies.
• Contribute to technology strategy for the AML technical domain and align execution with product strategy and stakeholder priorities.
• Manage workforce strategy, hiring, budgets, maturity objectives, quality metrics, and team performance.
• Coach and develop team members through performance reviews, feedback, career planning, and competency development.
• Drive continuous improvement through operational excellence, data-informed decision-making, automation, and simplification.
• Create an inclusive, healthy work environment; remove organizational blockers and foster cross-functional accountability.
• Communicate strategy, risks, tradeoffs, decisions, and outcomes effectively to executive stakeholders and partner teams.

Skills

Strategic leadership

Production services

ITIL knowledge

Stakeholder communication

People development

Risk management

Job description

MissionHires seeks a Senior Technology Manager to lead AML Application Production Services within the Enterprise Risk & Finance team. You will strengthen stability, resilience, and regulatory readiness of AML platforms while building a high-performing production support organization.

You will drive governance, incident and change processes, and collaborate with Technology, Risk, Compliance, and business units to deliver strategic outcomes.