AML Operations & Risk Analyst - Institutional Complaints

Bank of America; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking a detail-oriented professional to provide analytical support within Global Markets Operations. The role focuses on resolving highly complex operational problems and coordinating cross-functional teams to deliver initiatives, including handling institutional complaints and risk management.

The ideal candidate has 3+ years of experience in business support, strong MS Office skills, and the ability to communicate clearly with senior leaders.

Qualifications

• 3+ years of experience in business support and risk management in a complex organization supporting senior leaders.
• Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, Visio.
• Strong analytical, critical thinking and organizational skills with a focus on attention to detail and dedication to flawless work product.
• Excellent teamwork and ability to build relationships across multiple businesses and/or business partners.
• Excellent written / verbal communication skills and executive presence.

Responsibilities

• Provide analytical support in Global Markets Operations for one or more product areas.
• Analyze and resolve highly complex operations problems and initiatives.
• Manage projects and new initiatives, coordinating across multiple operations functions.
• Support processes, data quality, and risk management through clear, concise communication.
• Develop executive-ready communications and presentations that tell the data story.

Skills

Analytical thinking

Executive communication

Time management

Multi-tasking

Attention to detail

Risk management

Collaboration

Problem solving

Storytelling with data

Leadership

Education

Bachelor’s Degree

Tools

PowerPoint

Word

SharePoint

Visio

Job description

Bank of America is seeking a detail-oriented professional to provide analytical support within Global Markets Operations. The role focuses on resolving highly complex operational problems and coordinating cross-functional teams to deliver initiatives, including handling institutional complaints and risk management.

The ideal candidate has 3+ years of experience in business support, strong MS Office skills, and the ability to communicate clearly with senior leaders.