AML Compliance & Controls Analyst

Bank of America; Chandler (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Bank of America is seeking a compliance analyst to conduct routine analysis, research, and investigations in diversified compliance operations aligned to the bank's standards. The role focuses on regulatory requirements and managing inherent risks while building relationships with business partners and clients.

Key responsibilities include day-to-day activities, issue identification, process improvements, QA on controls, and supporting urgent special projects.

Qualifications

• Minimum of 1 year customer service experience in a call center environment in Banking/Financial industry.
• Ability to tactfully handle customer concerns.
• Must pass a Bi-lingual Spanish assessment.

Responsibilities

• Performs day-to-day activities aligned to the team's common goals, strategy, and metrics.
• Identifies and analyzes problems related to product lines or functions and develops and implements process improvements.
• Provides quality assurance review and testing on operating key controls.
• Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency.

Skills

Customer service

Bilingual Spanish

Communication skills

Job description

Bank of America is seeking a compliance analyst to conduct routine analysis, research, and investigations in diversified compliance operations aligned to the bank's standards. The role focuses on regulatory requirements and managing inherent risks while building relationships with business partners and clients.

Key responsibilities include day-to-day activities, issue identification, process improvements, QA on controls, and supporting urgent special projects.