AML/KYC Escalations Governance Specialist

JPMorganChase; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Chase is seeking an Escalations Governance Associate in Consumer and Community Banking to drive governance of AML/KYC escalation processes. You will partner with risk, compliance, legal, and operations to manage control reporting, documentation, and procedure maintenance.

You will organize evidence, write control narratives, maintain audit-ready records, and surface risks early. This role requires strong project management, attention to detail, and the ability to drive multiple initiatives to

Qualifications

• Bachelor's degree in business or equivalent experience.
• Excellent analytical, problem solving, and critical thinking skills with strong attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.
• Experience with Alteryx and/or other coding languages is encouraged.

Responsibilities

• Produce and validate daily, weekly, and monthly process control reports to support accuracy and completeness.
• Ensure reporting deliverables are completed within established timelines by investigating issues, documenting findings, and implementing fixes.
• Maintain end-user tools and utilities that support control reporting.
• Maintain audit-ready documentation and evidence to support internal and external reviews.
• Draft and maintain control write-ups in CORE in partnership with the Controls team.
• Review existing procedures to identify improvement opportunities and author or update procedure guides aligned to firmwide standards.
• Maintain project plans, action trackers, and status reporting to provide visibility to progress, risks, and dependencies.
• Facilitate working sessions and manage follow-ups to keep deliverables on track.
• Manage multiple concurrent initiatives and competing priorities to deliver timely, high-quality execution.
• Partner with risk, compliance, legal, and other stakeholders to resolve issues efficiently and deliver cross-functional outcomes.

Skills

Analytical thinking

Problem solving

Critical thinking

Project management

Organizational skills

Process improvement

Documentation

Business requirements

Communication

Stakeholder engagement

Collaboration

Independent work

Regulatory understanding

Sampling methodologies

Alteryx

SharePoint

Education

Bachelor's degree in business

Tools

Alteryx

SharePoint

Job description

Chase is seeking an Escalations Governance Associate in Consumer and Community Banking to drive governance of AML/KYC escalation processes. You will partner with risk, compliance, legal, and operations to manage control reporting, documentation, and procedure maintenance.

You will organize evidence, write control narratives, maintain audit-ready records, and surface risks early. This role requires strong project management, attention to detail, and the ability to drive multiple initiatives to