AML Detection QC Manager: Lead Quality & Compliance

KeyBank; Town of Amherst (NY); Hybrid; USD 96,000 - 181,000; Full time

Job summary

KeyBank is seeking an AML Detection Quality Control (AMLD QC) Manager to lead the quality control program within Financial Crimes Risk Management, ensuring AML alert reviews comply with procedures and regulatory expectations.

You will manage a team of Quality Control Analysts, drive performance, quality reporting, and collaborate with AML Detection leadership, Compliance, Training and QA to strengthen control effectiveness and improve operations.

Qualifications

• Bachelor's degree or equivalent work experience.
• Five or more years of experience in AML (Detections or Investigations).
• Two or more years of leadership, supervisory, or team lead experience.
• Demonstrated knowledge of the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), suspicious activity detection, transaction monitoring, and financial crimes risk management.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to influence stakeholders across multiple departments.
• Experience interpreting policies, procedures, and regulatory expectations.
• Proficiency with reporting tools, Microsoft Office applications, and case management systems.

Responsibilities

• Lead, coach, and develop a team of AML Detection Quality Control Analysts, including performance management, employee engagement, cross-training, and career development.
• Manage daily AMLD QC operations to ensure alert disposition reviews are completed timely, consistently, and in accordance with established procedures, quality standards, and sampling methodology.
• Oversee review quality, scorecard administration, feedback, and validation of analytical accuracy, documentation quality, procedural adherence, and escalation decisions.
• Identify quality trends, recurring deficiencies, systemic issues, and emerging risks; develop action plans and elevate significant concerns to leadership as appropriate.
• Serve as an independent control partner to AML Detection leadership, Risk, Compliance, Training, Quality Assurance, and other stakeholders to support consistent quality expectations and issue resolution.
• Develop and communicate quality reporting, scorecards, dashboards, trend analysis, staffing capacity insights, and executive-level updates to inform leadership decisions.
• Lead or support process improvements, procedure updates, technology changes, automation efforts, and change management activities that strengthen AMLD QC effectiveness.
• Support audits, compliance reviews, regulatory examinations, control documentation, issue remediation, and management responses related to AMLD QC activities.

Skills

Leadership experience

Communication skills

Analytical thinking

Regulatory knowledge

Influence stakeholders

Reporting tools proficiency

Education

Bachelor's degree or equivalent

Tools

Case management systems

Microsoft Office

Job description

KeyBank is seeking an AML Detection Quality Control (AMLD QC) Manager to lead the quality control program within Financial Crimes Risk Management, ensuring AML alert reviews comply with procedures and regulatory expectations.

You will manage a team of Quality Control Analysts, drive performance, quality reporting, and collaborate with AML Detection leadership, Compliance, Training and QA to strengthen control effectiveness and improve operations.