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Responsibilities and duties include reviewing and analyzing system-generated alerts to provide a comprehensive analysis of player transactional activity. This includes reviewing customer profiles, account documentation, prior reviews, past investigations, and conducting online research.
Handling alerts from initial trigger through escalation, working cross-functionally with other departments to review or gather data, and final SAR determination.
Handling escalations received from other teams, ensuring they are reviewed, documented, and resolved according to procedures.
Making sound decisions on alerted activity to either clear, elevate, investigate, or route to the appropriate team in line with procedures.
Conducting internal referral derived investigations of player accounts, providing comprehensive review of overall player activity and profiles.
Supporting special projects and other Compliance/AML related tasks as assigned.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb, or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift.
The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematics such as probability and inference. Ability to create, read and analyze spreadsheets of statistical data. Ability to decipher various reports and maintain reports upon request.
Salary Range: $60,000 - $70,000
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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