Manager Payments

Resorts World NYC; New Brunswick (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Resorts World NYC in New Jersey is seeking a payments and AML analyst to support banking processes, customer withdrawals, refunds, and wire deposits, collaborating with Finance and Client Relations. You will help ensure regulatory compliance with NJDGE licenses, review customer activity, develop automated fraud checks, and assist with SAR/CTR reporting while coordinating with Compliance and Operations.

The role requires strong communication, Excel proficiency, and 2+ years in payments or related

Qualifications

• Bachelor degree or relevant work experience.
• 2+ years of experience in payments, fraud, AML, or other analytical role.
• 1+ year in iGaming work experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Prepare and assess key banking and approval processes including customer withdrawals and payments.
• Coordinate with Finance for daily reconciliations and payment requirements.
• Answer inquiries related to payments and facilitate customer contact when necessary.
• Assist with FINCEN/AML, SAR/CTR reports and regulatory filings.
• Monitor fraud risks, tune automated checks, and support KYC workflows with Compliance.

Skills

Communication skills

MS Office

Payments analytics

iGaming experience

Night/weekend/holiday flexibility

Education

Bachelor degree or relevant work experience

Job description

• Preparation and assessment of key banking and approval processes to include the following:
• Customer withdrawal requests such as retail cash withdrawals, other fast-method withdrawals, Customer refund request and Manual customer transactions, including direct bank wire deposits.
• Work closely with the Finance team to complete daily reconciliations and assist with all payment requirements
• Work closely with the Client Relations team to answer inquiries related to all things payments related and facilitate customer contact where necessary
• Coordination with Compliance regarding submission of FINCEN/AML reporting to include investigating customers and determining when to file Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR); and regarding lodgment of Gaming Regulating Body reporting to include investigating customers and determining when to file fraud forms and miscellaneous issues
• Working with others in Operations and Compliance to regularly send internal reports such as payment gateway statistics and chargeback statistics, payment performance, fraud trends, chargeback ratios, customer payment behavior and other key metrics.
• Analyze transaction data to identify emerging risks, opportunities for automation, and areas for process improvement, identifying fraud risks and mitigating the risk of loss
• Review and investigate customer activity to minimize fraud, ensuring all payment processes comply with NJDGE regulations
• Configuring and tuning automated fraud rules and payment checks to improve approval rates while minimizing risk
• Investigate and action all appropriate chargeback requests, including receiving chargeback notifications, closing and reconciling appropriate accounts and balances, and gathering evidence where necessary to win chargeback cases
• Work with Operations & Compliance to manage and oversee KYC workflows, ensuring all customer verifications are completed accurately and in compliance with regulatory requirements.
• Work with the Compliance, Operations and Marketing teams to assess risk profiling of customers
• Close and notify customer accounts where appropriate
• Strong work ethic. Is accountable, works smart and pushes self and others for results
  • Relates and works cooperatively with people across levels, functions, culture, and geography to achieve shared goals
  • Monitor and optimize both automated and manual payment review processes to ensure efficiency, accuracy, and compliance with regulatory requirements.
  • Collaborate with Product and IT to test, validate, and enhance payment flows, automated rules, and fraud detection tools.
  • Oversee implementation and tuning of automated checks
• Excellent communication skills, both written and verbal, and is effective in a variety of communication settings, i.e. one to one, small and large groups, and among diverse styles and position levels
• Innovative and comes up with useful ideas that are new, better, or unique
• Learns quickly. Takes on the challenge of unfamiliar tasks
• Willingness to work nights, weekends, and holidays
• Bachelor level degree or relevant work experience
• 2+ years of experience in a payments, fraud, AML, or other relevant analytical role
• 1+ years in iGaming work experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Knowledge/Work Experience:

Must be able to qualify for and maintain all required New Jersey Division of Gaming Enforcement (NJDGE) licenses and approvals, and reside and perform work within the State of New Jersey.

Language Skills:

• Proficiency in English is required

Mathematical Skills & Reasoning Ability:

• Must be able to operate independently and make decisions
• Must have basic arithmetic skills
• Must be able to analyze complex documents
• Must be able to reconcile complex bank accounts

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Craps dealer will perform the function of Stickperson.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and prolonged sitting during the shift.

The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment varies. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Must be able to handle intoxicated guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.