Surveillance Operator

Resorts World NYC; City of Newburgh (NY); On-site; USD 43,000 - 47,000; Full time

Job summary

Resorts World Hudson Valley is seeking a vigilant Surveillance Officer to protect assets and ensure regulatory compliance on the casino floor, cage, and related areas.

You will monitor activity via CCTV, document incidents, prepare daily logs, and collaborate with security and management to address potential violations.

Fluency in English, strong attention to detail, and the ability to work under pressure are essential for success in this role at our Newburgh property.

Qualifications

• Monitor activities of guests and employees via CCTV and personal observation.
• Identify and document illegal or unusual activities and report to appropriate personnel.
• Video tape questionable activities and prepare written reports.
• Prepare and write daily reports and logs and maintain confidentiality.

Responsibilities

• Monitor casino floor, cages, and related areas for violations and security risks.
• Operate surveillance equipment and document incidents accurately.
• Prepare daily surveillance reports and logs for management.
• Ensure surveillance systems are functioning and maintained.

Skills

Surveillance operations

Observation & reporting

Confidentiality

Court action familiarity

Computer literacy

Tools

CCTV System

Surveillance equipment

Job description

Job Category: Resorts World Hudson Valley

Requisition Number: SURVE002989

• Posted : August 13, 2026


• Full-Time


• On-site


• Rate : $21.69 USD per hour

Locations

Showing 1 location

Newburgh, NY 12550, USA

• Travel Required : No

Description

Essential Duties/Core Competencies:

• Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.


• Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.


• Video tapes questionable activities and make written reports to appropriate personnel.


• Reviews tapes associated with jackpots.


• Maintains strict confidentiality of all property related issues.


• Operates monitor room equipment, including basic computer functions.


• Participates in court actions relating to gaming violations.


• Protects the assets of the company.


• Prepare and write daily reports and logs.


• Operates all surveillance computer equipment.


• Ensures all surveillance equipment is working correctly throughout their shift.


• Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.


• Monitors the casino operations to ensure adherence to the state regulations and company policies and procedures.


• Performs other tasks as assigned.


• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.


• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.


• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.


• Demonstrates the initiative to present new ideas and perspective to create positive results.


• Exhibits respectful consideration of viewpoints, situations and others.


• Puts the guest at the forefront of every decision.


• Ability to remain organized in a pressure situation.


• Ability to input and access information into a computer.


• Skill in establishing and maintaining effective working relations with staff.


• Problem solving, administrative, multi-tasking, organization and prioritization skills.


• Must have computer knowledge.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.Ability to effectively present information in one-on-one and group situations

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.


• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Travel Required

No.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.