Americas Technical Adoption Lead

Autodesk; Denver (CO); Hybrid; USD 97,000 - 174,240; Full time

Job summary

Autodesk is seeking a proven, people-centered leader to motivate, coach, and manage a team of Technical Adoption Specialists within Customer Success Management. The role focuses on increasing product adoption, aligning coaching with business goals, and delivering measurable customer outcomes.

You will evolve the operating model, enhance execution, and empower specialists to deliver value. Travel up to 30% may be required.

Qualifications

• 5+ years of experience leading teams in a SaaS environment.
• Experience leading customer success initiatives that improve service and efficiency.
• Strong communicator with the ability to build relationships at all levels.
• Ability to partner cross-functionally to advocate for the team and the customer.
• Ability to travel up to 30%.

Responsibilities

• Manage processes to ensure effective onboarding and adoption services for Autodesk products.
• Lead with empathy, accountability, and operational rigor while scaling services.
• Measure performance against team goals and outcomes including customer experience and value realization.
• Direct investigation and resolution of escalated service delivery issues.
• Coach and develop team members through feedback and development plans.
• Translate strategy into executable team plans and priorities.
• Plan capacity, staffing, budgeting, and forecasts with senior leadership.
• Collaborate with the customer success organization to communicate operational details.
• Drive cross-functional communication for new information and align with stakeholders.
• Lead or participate in setting vision and initiatives for the organization.

Skills

Leadership

People management

Communication

Strategic thinking

Cross-functional collaboration

Education

Bachelor’s degree; advanced degree preferred

Job description

Autodesk is seeking a proven, people-centered leader to motivate, coach, and manage a team of Technical Adoption Specialists within Customer Success Management. The role focuses on increasing product adoption, aligning coaching with business goals, and delivering measurable customer outcomes.

You will evolve the operating model, enhance execution, and empower specialists to deliver value. Travel up to 30% may be required.