Americas Service Manager, Battery & Energy Storage

Saft; Jacksonville (FL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Generous compensation

401(k) retirement contribution match at 7%

Tuition reimbursement

Paid holidays

Paid vacation

Job summary

Saft is looking for a Service Manager in Jacksonville who will ensure the safety and satisfaction of customers through operational oversight of equipment at customer sites. This role is crucial in managing post-installation support and service contracts.

The successful candidate will collaborate across teams to enhance service delivery, manage warranties, and provide substantial analytics to improve systems. Additionally, the position offers a comprehensive benefit package including health care, retirement matching, and educational assistance.

Qualifications

• 5+ years of engineering experience or equivalent in service operations.
• Experience managing complex projects across installation and operational phases.
• Good understanding of mechanical, thermal, and electrical industrial equipment.

Responsibilities

• Ensure customer satisfaction.
• Coordinate activities with Contract Manager and Field Services Engineering.
• Develop, record, and track KPIs.

Skills

Technical project execution

Contract management

Financial analysis

Understanding of battery and energy storage market

Project management methodologies

Education

Bachelor's Degree in Engineering Discipline

MBA

Job description

Saft is looking for a Service Manager in Jacksonville who will ensure the safety and satisfaction of customers through operational oversight of equipment at customer sites. This role is crucial in managing post-installation support and service contracts.

The successful candidate will collaborate across teams to enhance service delivery, manage warranties, and provide substantial analytics to improve systems. Additionally, the position offers a comprehensive benefit package including health care, retirement matching, and educational assistance.