Americas Revenue Recognition & Order Operations Manager

Genesys Cloud Services, Inc.; Jacksonville (FL); On-site; USD 85,000 - 149,000; Full time

Benefits offered by this job

Health benefits

Telehealth

Flexible work

Career growth

Paid time off

401(k) matching

Adoption assistance

Fertility support

Job summary

Genesys is seeking a finance-minded leader to run the Americas order management and billing operation, applying ASC 606 knowledge to complex contracts, guiding revenue recognition decisions, and ensuring accurate, SOX-compliant billing across the region.

This role emphasizes strong accounting judgment over execution, team leadership, and collaboration with Revenue, Deal Desk, Sales and Legal to resolve high-risk scenarios.

Qualifications

• 8+ years in finance, revenue accounting, or order-to-cash roles.
• Deep knowledge of ASC 606 and revenue judgment.
• Experience with SOX/internal controls and audit support.
• People management experience.
• Ability to operate in ambiguity and make judgments.
• Strong data integrity across contracts and billing

Responsibilities

• Advise how contract terms affect ASC 606 revenue.
• Assess non-standard contracts for revenue treatment.
• Collaborate with Revenue Accounting, Deal Desk, Sales, and Legal.
• Lead Americas order management and billing team.
• Maintain SOX-compliant controls across order-to-billing.

Skills

Revenue recognition

ASC 606

SOX controls

People management

Contract analysis

Tools

Salesforce

Workday

Zuora

Job description

Genesys is seeking a finance-minded leader to run the Americas order management and billing operation, applying ASC 606 knowledge to complex contracts, guiding revenue recognition decisions, and ensuring accurate, SOX-compliant billing across the region.

This role emphasizes strong accounting judgment over execution, team leadership, and collaboration with Revenue, Deal Desk, Sales and Legal to resolve high-risk scenarios.