Americas Regional AI Product Leader

ServiceNow; New York (NY); Hybrid; USD 221,000 - 387,000; Full time

Benefits offered by this job

Health plans

401(k) plan

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Regional Product Manager (RPM) to connect global AI product strategy with execution in the Americas. You will own one industry or segment, tailoring the roadmap, messaging, and regulatory considerations to drive commercial success.

This IC role reports to the Americas Regional Product Management leader and collaborates with sales, marketing, and partners to enable go‑to‑market and drive adoption.

Qualifications

• 10+ years in product management, solution consulting, or go‑to‑market strategy in enterprise software.
• Domain depth in at least one industry or customer segment, including its core systems, regulations, and buyers.
• Track record of influencing enterprise deals through discovery, solution design, or deal structure.
• Experience taking AI or automation use cases from concept to production at customers.
• Familiarity with the ServiceNow AI Platform (a plus).

Responsibilities

• Translate the global AI product roadmap into a plan for your industry or segment.
• Tailor use cases, solution packages, and messaging to operational problems your customers care about.
• Account for industry regulations and compliance in how solutions are positioned and deployed.
• Track AI adoption trends and adjust priorities as they shift.
• Partner with sales, marketing, and channel partners to launch AI products into your market.
• Run discovery on priority deals and shape buying criteria and deal sizing toward AI early in the sales cycle.
• Build discovery guides, use case catalogs, and value stories that sellers can reuse.
• Ensure AI use cases go live after every win, coordinating with customer success, professional services, and partners on success metrics.

Job description

ServiceNow is seeking a Regional Product Manager (RPM) to connect global AI product strategy with execution in the Americas. You will own one industry or segment, tailoring the roadmap, messaging, and regulatory considerations to drive commercial success.

This IC role reports to the Americas Regional Product Management leader and collaborates with sales, marketing, and partners to enable go‑to‑market and drive adoption.