Americas Head of Transfer Agent Oversight

PIMCO Ltd. - Pacific Investment Management Company; Newport Beach (CA); On-site; USD 215,000 - 260,000; Full time

Job summary

PIMCO Ltd. - Pacific Investment Management Company is seeking an experienced Head of Transfer Agent Oversight - Americas.

You will govern the transfer agent oversight model across the Americas, coordinating with fund administration, product strategy, legal, risk, and technology teams to strengthen controls and service quality. Lead strategic initiatives including operating model enhancements, regulatory developments, vendor management, and AI-enabled tooling to improve oversight, monitoring, and

Qualifications

• Bachelor's degree in a related field; advanced degree or certifications preferred.
• Extensive knowledge of transfer agency operations and fund structures.
• 10+ years in asset management, transfer agency, or related oversight roles.
• Experience with regulatory compliance, risk management, and vendor governance.
• Proven ability to lead cross-functional teams and manage stakeholders.

Responsibilities

• Lead the transfer agent oversight team across the Americas and set strategic priorities.
• Establish relationships with executives at transfer agents and service providers.
• Lead vendor review meetings and report performance against SLAs and KPIs.
• Ensure regulatory compliance and servicing standards; coordinate with legal/compliance.
• Oversee vendor due diligence across operational, financial, technology, cybersecurity, and BCM.
• Build partnerships across operations, product strategy, client-facing teams, compliance, legal, risk, technology, finance, and portfolio management.
• Collaborate with colleagues across EMEA and APAC to promote consistent standards.
• Oversee operational risk, including cash management, shareholder servicing, regulatory document delivery, and controls.
• Maintain monitoring programs and drive remediation of control weaknesses.
• Escalate and investigate significant incidents; partner with risk, compliance, internal audit.
• Drive process improvement, automation, and data quality enhancements.
• Promote a technology-forward approach to strengthen oversight.

Skills

Leadership

Relationship management

Strategic thinking

Cross-functional collaboration

Technology/AI awareness

Integrity and accountability

Education

Bachelor's degree

Advanced degree or certifications preferred

Job description

PIMCO Ltd. - Pacific Investment Management Company is seeking an experienced Head of Transfer Agent Oversight - Americas.

You will govern the transfer agent oversight model across the Americas, coordinating with fund administration, product strategy, legal, risk, and technology teams to strengthen controls and service quality. Lead strategic initiatives including operating model enhancements, regulatory developments, vendor management, and AI-enabled tooling to improve oversight, monitoring, and