Americas Customer Support Manager — Lead & Optimize

Advanced Energy; Fort Collins (CO); Híbrido; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Dental/vision options

Company matched 401(k)

Paid vacation and holidays

Paid parental leave

Volunteer time off

Descripción de la vacante

Advanced Energy, a global leader in power conversion and control solutions, seeks a Manager, Customer Support to lead the Americas customer service team. You will coach peers, manage RMAs, pricing, and intercompany logistics, driving KPI performance and process improvements.

In this role you will collaborate with manufacturing and sales, ensuring timely issue resolution, compliance with trade regulations, and sustained revenue growth.

Formación

• Bachelor's degree required.
• 5+ years of related experience in factory service ops or customer support.
• Experience leading teams and driving performance via data analysis and KPI management.
• Experience creating RMAs in SAP preferred.
• Experience with service processes including spare parts, refurbishments, and field service preferred.
• Fluent in English (written and spoken).

Responsabilidades

• Oversee customer service operations across the Americas to drive performance and satisfaction.
• Define, monitor, and report KPIs using data-driven insights.
• Lead and develop a team of customer support representatives.
• Manage attendance, workload, scheduling, and performance coaching.
• Support revenue growth, inventory optimization, and cash collection goals.
• Drive process and system improvements across pricing, RMAs, and logistics.

Conocimientos

Leadership

KPI management

Data analysis

Customer focus

Communication

Cross-functional collaboration

Problem solving

Team development

SAP Service Operations

Trade compliance

Educación

Bachelor's degree

Herramientas

SAP Service Operations

SFDC pricing tools

Microsoft Office

Descripción del empleo

Advanced Energy, a global leader in power conversion and control solutions, seeks a Manager, Customer Support to lead the Americas customer service team. You will coach peers, manage RMAs, pricing, and intercompany logistics, driving KPI performance and process improvements.

In this role you will collaborate with manufacturing and sales, ensuring timely issue resolution, compliance with trade regulations, and sustained revenue growth.