American Express Merchant Services Jobs

American Express; Charleston (SC); Hybrid; USD 41,328 - 68,880; Full time

Benefits offered by this job

Amex Flex hybrid/remote options

Competitive compensation

Comprehensive benefits

Parental leave

Job summary

American Express in Charleston, USA is seeking a Group Product Manager to lead product initiatives, collaborate with cross-functional teams, and drive strategic growth.

Qualified candidates have a Bachelor’s degree and 1–3 years in customer-facing or operations roles, with strong communication and proficiency in MS Excel/Word. Excellent English fluency is required, and a hybrid schedule is available.

Qualifications

• Candidate has at least 1–3 years in call center or customer-facing roles.
• Strong customer service and communication skills.
• Excellent English language skills, both written and spoken.

Responsibilities

• Expand shipper contact to lay out the right party contacts to drive/boost assortment proportion.
• Research held/suspended installments with the shipper and other interior divisions for goal.
• Explore question/chargeback cases and liaise with traders/other inside division understanding to our standard arrangement.
• Explore and oversee inquiries connected with trader record compromise.
• Liaise with different interior offices for example, Trader Administrations, Question Group, Client chiefs, and GMS Hazard accomplices.
• Perform account benefits and tidy up action for maturing accounts.
• Perform proactive Monetary Social affairs from vendors.
• Audit and raise installment acclimations to guarantee owing equilibrium are cleared.
• Work with monetary controllership group to guarantee bookkeeping is done accurately.
• Go to group gatherings and supports AEM representative exercises to keep a positive and powerful workplace.

Skills

Call center

Customer service

English fluency

Problem solving

Adaptability

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Company: American Express

Location: Charleston, USA

Compensation: $30‑$50 per hour.

Position: Group Product Manager

Educational Requirements: Bachelor’s Degree.

Responsibilities

• Expand shipper contact to lay out the right party contacts to drive/boost assortment proportion.
• Research held/suspended installments with the shipper and other interior divisions for goal.
• Explore question/chargeback cases and liaise with traders/other inside division understanding to our standard arrangement.
• Explore and oversee inquiries connected with trader record compromise.
• Liaise with different interior offices, for example, Trader Administrations, Question Group, Client chiefs, and GMS Hazard accomplices.
• Perform account benefits and tidy up action for maturing accounts.
• Perform proactive Monetary Social affairs from vendors.
• Audit and raise installment acclimations to guarantee owing equilibrium are cleared.
• Work with monetary controllership group to guarantee bookkeeping is done accurately.
• Go to group gatherings and supports AEM representative exercises to keep a positive and powerful workplace.

Qualifications

• Up-and-comer with no less than 1‑3 years call focus as well as friendliness foundation.
• Applicants with experience in any assortment/risk/administration industry will be added a benefit.
• Experience in overhauling ANZ/HK/SG market is important.
• Great PC abilities/commonality of PC use.
• Have essential middle‑of‑the‑road information on Microsoft Succeed and Microsoft Word.
• Brilliant client assistance abilities.
• Solid logical and critical thinking abilities.
• Capacity to recognize and follow up on issues that might affect the client’s experience.
• Have Functional Proficiency - pivot/process duration of working cases.
• Change specialist - versatile and arrangement based.
• Excellent order of English, both verbal and compositional relational abilities.
• Extra dialects like Mandarin, as well as Cantonese, would be a benefit.
• A cooperative person with developed attitude and positive reasoning.
• Adaptable to shift hours as well as ends of the week and public occasions (when required).

Benefits

• Cutthroat base pay rates.
• Extra impetuses.
• Support for monetary prosperity and retirement.
• Exhaustive clinical, dental, vision, disaster protection, and handicap benefits (contingent upon area).
• Adaptable work plans and timetables with half‑breed and virtual choices with Amex Flex.
• Liberal paid parental leave arrangements (contingent upon your area).
• Free admission to worldwide on‑location health focuses set up with attendants and specialists (contingent upon area).
• Free and secret guiding help through our Solid Personalities program.
• Vocation advancement and preparing valuable open doors.