Amenity Services GM: Hospitality & Experience Leader

JPMorganChase; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

JPMorganChase is seeking an Amenity Services General Manager for our Midtown Manhattan headquarters at 383 Madison Avenue. You will oversee operations across Client Conferencing, multi-concept food hall, branded coffee bars, catering, and lobby reception, ensuring superior employee and client experiences.

This role requires strategic planning, budget management, and leadership of a large, diverse team. You will drive innovation in food service, menus, and technology while aligning with corporate

Qualifications

• Bachelor's degree required.
• 10+ years of foodservice or hospitality leadership experience.
• Strong client focus and communication skills.

Responsibilities

• Oversee Client Conferencing, Food Hall, Coffee Bars, Catering and Lobby Reception operations.
• Manage vendor relationships to deliver best-in-class service.
• Lead budgeting and financial performance for Amenity Services.
• Develop and implement policies and procedures for Amenity Services.
• Drive training programs and marketing strategies for Amenity Services.
• Ensure compliance with local regulatory requirements and licenses.
• Foster teamwork, positive culture, and professional development.
• Lead innovation and Voice of the Customer initiatives.

Skills

Client focus

People leadership

Budget management

Strategic planning

Communication

Education

Bachelor's degree

Job description

JPMorganChase is seeking an Amenity Services General Manager for our Midtown Manhattan headquarters at 383 Madison Avenue. You will oversee operations across Client Conferencing, multi-concept food hall, branded coffee bars, catering, and lobby reception, ensuring superior employee and client experiences.

This role requires strategic planning, budget management, and leadership of a large, diverse team. You will drive innovation in food service, menus, and technology while aligning with corporate