Amenities E‑Commerce & POS Operations Lead

Jekyll Island, Georgia Vacation, Conservation, and Education Destination; Saint Simons (GA); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Health Insurance

Vision

Dental

Life Insurance

Paid vacation and sick leave accrual

12 Paid Holidays

Parking pass

Amenity pass

GSEPS Retirement benefits

Job summary

Jekyll Island Authority is seeking an Amenities Operations Specialist to drive e-commerce and ticketing systems across the island’s amenities and retail locations. You will partner with department leaders and vendors to ensure smooth operations, strong staff training, and exceptional guest service.

You will manage online merchandise, donations, and customer feedback while working to optimize listings and drive online sales in a fast-paced environment.

Qualifications

• Bachelor’s degree or 5 years related experience.
• Experience with e-commerce, sales, and customer experience.
• Proven communication skills, both written and verbal.
• Experience with Shopify, Vivaticket, and POS systems.

Responsibilities

• Oversee JIA online retail store including product selection, merchandising, photography, content creation, inventory coordination, order fulfillment, and shipping.
• Maintain accurate product listings, descriptions, pricing, and inventory on the e-commerce platform.
• Develop and implement strategies to increase online sales, engagement, and brand visibility.
• Identify opportunities to expand online merchandise offerings and enhance shopping experience.
• Support online fundraising and donation initiatives.
• Serve as liaison for POS, reservation, ticketing, and related systems across amenities and retail locations.

Skills

Verbal & written communication

Customer service

Detail-oriented

People skills

Ownership

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

High school diploma with five years of related experience

Tools

Shopify

Vivaticket

Yellow Dog

POS systems

Job description

Jekyll Island Authority is seeking an Amenities Operations Specialist to drive e-commerce and ticketing systems across the island’s amenities and retail locations. You will partner with department leaders and vendors to ensure smooth operations, strong staff training, and exceptional guest service.

You will manage online merchandise, donations, and customer feedback while working to optimize listings and drive online sales in a fast-paced environment.