Campground Guest Services (Part-time)

Jekyll Island, Georgia Vacation, Conservation, and Education Destination; United States; On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Parking & Amenity Passes

Employee Retirement System of Georgia

Job summary

The Jekyll Island Authority is seeking a Guest Services representative for our Campground to provide outstanding customer service. This part-time position involves greeting guests and operating the point-of-sale system for sales and reservations.

Ideal candidates will have a valid driver's license and be available on evenings and weekends. Duties include maintaining a clean office environment and assisting guests with their needs.

Qualifications

• Must be at least 18 years old and possess a valid driver’s license.
• Ability to count money and operate a point-of-sale system.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet guests and provide information about campground services.
• Operate the campground office and handle reservations.
• Resolve minor guest complaints and maintain guest satisfaction.

Skills

Customer Service

Basic Computer Skills

Point-of-sale Operation

Job description

Job Title: Guest Services
Department: Campground
Status: Regular, part-time employee
Pay: $15.75 per hour
Reports to: Campground Manager
Benefits: Parking & Amenity Passes
Retirement: Employee Retirement System of Georgia (GDCP)
Closing date: Open until filled.
Note: This position is subject to close once a satisfactory applicant pool has been identified.

Job Summary

Under limited supervision, Campground Guest Service personnel greet guests at the Jekyll Island Campground, answer questions, and provide information. Operates point-of-sale system for retail sales and reservations system. Ensures guest satisfaction through a high level of customer service performance. This regular part-time position is scheduled up to 30 hours per week, including evenings, weekends, and holidays.

Description

• Greets guests and campground visitors courteously and professionally, providing information and campground services as needed. Answers phones promptly, efficiently, and in a friendly manner.
• Operates the campground office, including handling sales, stocking, merchandising, making reservations, and assigning campsites. Operates the point-of-sale system and cash register.
• Promotes campground services and facilities, as well as other Jekyll Island Authority amenities such as the Sea Turtle Center, Mini Golf, Bike Rental, Golf, Summer Waves.
• Resolves minor guest complaints to the satisfaction of the customer and informs the manager of major problems, complaints, disturbances, or unhappy guests.
• Completes daily paperwork, including balancing the cash drawer, documenting adjustments, and processing refunds.
• Operates and drives motorized vehicles as assigned.
• Maintains a professional image at all times through appearance and dress. Applies and follows organizational policies and procedures.
• Keeps the campground office, store, and guest areas neat, clean, and tidy.
• Performs other duties as assigned.

Minimum Qualifications

• Must be at least 18 years old and possess a valid driver’s license.
• Basic computer skills required.
• Ability to count money and operate a point-of-sale system.
• Credit, criminal, and MVR background checks are required.
• Flexible availability, including weekends, holidays and occasional early evenings.
• Regular and predictable punctuality and attendance during scheduled hours required.

Physical Activities / Working Conditions Requirements

• Exert up to 35 pounds of force occasionally and a negligible amount of force constantly to move objects.
• More than 50% of the typical workday will be spent walking, standing, reaching, grasping, and using repetitive wrist, hand, and finger motions.
• Between 25% and 50% of the typical workday will be spent crouching and/or stooping, kneeling.
• Less than 25% of the day is spent climbing stairs, pushing, pulling, lifting and carrying, crouching and/or stooping, and kneeling.
• Must have visual abilities to prepare and analyze data and figures, transcribe information, use computers, read extensively, and operate motor vehicles.
• Sensory abilities required include vision, feeling, and touching, with more than 50% of the day spent talking and hearing.
• Most work will be performed within an indoor office environment. However, work may be occasionally conducted in adverse environmental conditions.
• The noise level is considered normal.

Equal Opportunity Statement

Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island Authority is a Drug-free Workplace.