Ambulatory Spine Center Operations Lead

University of California - San Francisco; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

University of California, San Francisco (UCSF) is seeking an Ambulatory Administrative Coordinator to oversee daily administrative support for the Spine Center. The role emphasizes patient scheduling, data management, and coordination of outreach and education materials for patients and providers.

Under supervision of the Administrative Director, the candidate will promote teamwork, manage clinics, and ensure efficient scheduling and billing processes.

Qualifications

• Thorough knowledge of medical billing practices including some coding, billing systems and documentation requirements.
• Excellent communication skills; includes active listening and critical thinking.
• Strong interpersonal skills; ability to work with diverse staff, patients and researchers.
• Productive in handling high work volume with consistent quality and deadlines.
• Proficient in Microsoft Office; ability to manage data and documentation.
• Knowledge of ambulatory care clinic practice management and patient workflows.
• Experience leading and developing staff; conflict resolution when needed.
• Three years in a medical office environment; leadership experience preferred.

Responsibilities

• Coordinate front-end clinic practice with timely patient check-in and consent form collection.
• Provide solution-oriented back-end support for patient service needs and check-out processes.
• Oversee and coordinate provider appointments; ensure staff training and efficiency.
• Discuss clinic policies with patients and referring physicians; escalate issues as needed.
• Manage provider schedules and act as a resource within the medical center practices.
• Assist in creating/Modifying patient education materials for patients and the website.
• Maintain patient database and generate utilization/outcomes reports as requested.

Skills

Medical billing basics

Excellent communication

Interpersonal skills

Microsoft Suite

Data management

Ambulatory care workflow

Leadership

Education

Bachelor's degree in related area

Job description

University of California, San Francisco (UCSF) is seeking an Ambulatory Administrative Coordinator to oversee daily administrative support for the Spine Center. The role emphasizes patient scheduling, data management, and coordination of outreach and education materials for patients and providers.

Under supervision of the Administrative Director, the candidate will promote teamwork, manage clinics, and ensure efficient scheduling and billing processes.