Ambulatory Care Administrative Coordinator 3

UCSF Health; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

UCSF Health is seeking an Ambulatory Administrative Coordinator to oversee daily administrative support for the Spine Center at the Parnassus Campus. You will manage patient scheduling, maintain the patient database, and coordinate service advertisements to patients and providers.

Collaboration with faculty, staff, and physicians is essential for efficient clinic operations.

Qualifications

• BA/BS in a related field or equivalent experience required.
• 3 years of experience in medical office environment.
• Knowledge of medical billing practices and ambulatory care workflows.
• Excellent communication and teamwork abilities.
• Proficient with Microsoft Office and healthcare IT systems.

Responsibilities

• Oversee day-to-day administrative support for faculty and patients at the Spine Center.
• Maintain patient database and manage patient scheduling.
• Coordinate advertisement of services and relevant meetings; ensure efficient scheduling and billing.
• Foster positive interactions among staff, patients, and physicians; promote teamwork.

Skills

Medical billing knowledge

Strong communication

Interpersonal skills

Microsoft Office

Data management

Ambulatory care workflows

Leadership & teamwork

Multi-tasking

Education

BA/BS in related field

Tools

EMR systems

Job description

Job Description

Under the supervision of the Administrative Director of the Department of Neurological Surgery-Spine, the Ambulatory Administrative Coordinator will work independently and have primary responsibility for the day-to‑day oversight of administrative support services provided to faculty and patients for the Parnassus Campus Spine Center. The Ambulatory Administrative Coordinator will be responsible for overseeing maintaining a patient database, managing patient scheduling, and coordinating advertisement of services to patients and providers, coordinating any relevant meetings. The Administrative Coordinator is responsible for ensuring all required work is completed in the clinics to ensure efficient scheduling and billing of patients. The administrative coordinator facilitates positive interaction among staff, patients, and physicians within the practice. S/he works to establish and promote teamwork among the staff and providers. The program Administrative Coordinator must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment.

Job Description

Under the supervision of the Administrative Director of the Department of Neurological Surgery-Spine, the Ambulatory Administrative Coordinator will work independently and have primary responsibility for the day-to‑day oversight of administrative support services provided to faculty and patients for the Parnassus Campus Spine Center. The Ambulatory Administrative Coordinator will be responsible for overseeing maintaining a patient database, managing patient scheduling, and coordinating advertisement of services to patients and providers, coordinating any relevant meetings. The Administrative Coordinator is responsible for ensuring all required work is completed in the clinics to ensure efficient scheduling and billing of patients. The administrative coordinator facilitates positive interaction among staff, patients and physicians within the practice. S/he works to establish and promote teamwork among the staff and providers. The program Administrative Coordinator must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. This position ensures and is responsible for all specialty communication and resources necessary for each physician’s clinic; including, but not limited to, employee management/supervision (when covering practice manager), outpatient coordination, clinic flow and function, problem resolution, and pre‑planning and efficiency. Other duties as assigned by manager or director.

The UCSF Department of Neurosurgery is ranked #3 best neurosurgery program in the nation by US news. We serve a large population of cranial, spine, and neuro‑oncology patients and offer world class care to our patients. We are dedicated to meeting the UCSF Pride mission statement and our medical staff include highly trained and world renowned physicians who have specialized training in brain and spine surgery.

Qualifications

Knowledge, Skills and Abilities

Required

• Thorough knowledge of the clinical and operational implications of medical billing practices including some coding, billing systems and documentation requirements. Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Thorough understanding of medical terminology and specialized clinical knowledge of clinic practice area.
• Excellent communication skills; includes active listening and critical thinking. Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations. Strong skills to communicate effectively with all levels of staff, faculty, students, vendors, and other external constituents-both verbally and in writing.
• Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others.
• Productive in work volume, speed, quality and consistency. Ability to see projects through to completion on deadline. Excellent interpersonal judgment and discretion. Ability to work well as part of an administrative team with a customer service orientation towards co‑workers, faculty and researchers.
• Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.
• Thorough knowledge of data management and documentation methods used in ambulatory care clinics.
• Ability to be a leader and a follower, as is appropriate for the situation.
• BA/BS with a major in a related field and/or two years of experience in administrative analysis or operations research or an equivalent combination of education and experience.
• 3 years prior experience in medical office environment.

Preferred

• 2 years’ experience with leadership and the development of staff and other staff.

Education

• Bachelor's degree in related area and / or equivalent experience / training.

Licenses

None

Certifications

None

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html