Ambulatory Services Representative II Per Diem - Monday - Friday 8am - 5pm

Boston Medical Center; Boston (MA); On-site; USD 31,000 - 38,000; Part time

Benefits offered by this job

Medical, dental, vision

403(b) savings matches

Paid time off

Career advancement opportunities

Job summary

Boston Medical Center is seeking an Ambulatory Services Representative II for the OB/GYN Clinic. This part-time, per diem role supports patient access, registration, insurance verification, appointment scheduling, charge entry, and billing with strong customer service at the forefront.

The position requires HS/GED with 3+ years of experience or a Bachelor’s/Associate plus 1 year, and emphasizes confidentiality, MS Office proficiency, and excellent English communication.

Qualifications

• HS/GED with 3+ years of relevant experience.
• Bachelor’s degree or an Associate’s degree plus 1 year of relevant experience.

Responsibilities

• Coordinate front end customer service and patient registration.
• Verify insurance/coverage and scheduling.
• Handle charge entry, billing, and managed care tasks.
• Provide general admin support and calendar management.
• Adhere to hospital policies and procedures.

Skills

Customer service

Communication

Multitasking

Confidentiality

Microsoft Office

Education

HS/GED + 3+ years experience

Bachelor’s or Associate +1 year

Tools

MS Word

Excel

Access

PowerPoint

Hospital registration systems

Job description

POSITION SUMMARY

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Position: Ambulatory Services Representative II Department: OB/GYN Clinic Schedule: Part Time - Per Diem - Monday - Friday 8am - 5pm

ESSENTIAL RESPONSIBILITIES / DUTIES

• Charge entry batch controls
• Billing (TES) edits
• Hold bill edits
• Charge reconciliations
• Billing and managed care functions (including responding to billing inquiries, corresponding with insurance carriers, and investigating discrepancies, etc.)
• Provides general administrative support to include word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.
• Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to: reception & customer service, creating or verifying Master Patient Index (MPI) registration demographics, visit management, appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.), insurance/coverage verification, co-payment collection, front-end review and correcting registration & insurance edits, pre-authorization, referral coordination and referral reconciliation, referral work lists.
• Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).
• Adheres to all of BMC's RESPECT behavioral standards.

JOB REQUIREMENTS

EDUCATION

• HS/GED plus 3+ years relevant experience.
• Bachelors degree or Associates plus 1 year relevant experience.

EXPERIENCE

• Experience with medical billing or similar setting preferred.

KNOWLEDGE AND SKILLS

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required.
• Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

COMPENSATION RANGE

Compensation Range: $22.36- $27.26 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.

BENEFITS

• Medical, dental, vision, pharmacy
• Contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing

EQUAL OPPORTUNITY EMPLOYER / DISABLED / VETERANS

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Working at Boston Medical Center is more than a job. It's a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond.

BMC's mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.