Patient Access Coord

Boston Medical Center; Brockton (MA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) savings matches

Flexible Spending Accounts

Paid time off

Career advancement opportunities

Wellbeing resources

Job summary

Boston Medical Center is seeking a Part Time Patient Access Coordinator in Brockton, MA. This role ensures complete and accurate surgical and procedural patient registration and billing information, supporting clinical staff, and functioning in a central treatment area environment.

You will perform full registration, verify demographics, insurance, and visit-specific information, and help with throughput in a fast-paced hospital setting while maintaining high customer service standards.

Qualifications

• High School Diploma or GED required.
• 0-2 years of registration experience or 3 years of customer service experience.
• Strong customer service, data entry and communication skills.
• Ability to type at least 40 words per minute.

Responsibilities

• Deliver outstanding customer service to internal and external customers.
• Maintain data integrity of patient demographics, insurance and admission information.
• Verify patient insurance and apply payer guidelines to ensure effective reimbursement.
• Collect insurance copays from patients.
• Collaborate with staff to ensure a positive patient experience.
• Cover in Admitting or Emergency Department as directed by the Patient Access Team Coordinator.
• Attend departmental meetings and participate in holiday coverage as needed.
• Document accurate information on patient accounts to ensure efficient workflow.

Skills

Customer service

Multitasking

Data entry

Communication skills

Attention to detail

Teamwork

MS Outlook

Epic

Education

High School Diploma/GED

Tools

MS Outlook

Epic

Job description

POSITION SUMMARY

Ensures that the surgical and procedural patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff. Must be able to function in central treatment area environment. Performs full registration and obtains, verifies and records personal, demographic, financial and visit‑specific clinical information. Prioritizes and multi‑tasks in a steady-paced clinical environment. Position: Patient Access Coord Department: Patient Access Schedule: Part Time

ESSENTIAL RESPONSIBILITIES / DUTIES

• Delivers outstanding customer service to both internal and external customers.
• Ensures the integrity of the data in the hospital’s information system with respect to patient demographic, insurance and admission information.
• Verifies patient insurance using various methods.
• Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.
• Assists in ensuring adequate departmental coverage when needed.
• This includes covering in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.
• Participates in holiday coverage rotation.
• Conducts inpatient interviews.
• Secures patient valuables.
• Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
• Demonstrates ability to handle difficult situations by using effective problem solving skills.
• Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
• Collects insurance copays from patients.
• Collaborates with others to ensure a positive and effective patient experience.
• Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.
• Flexible availability to accommodate work coverage requests.
• Able to accurately type at least 40 words per minute.
• Relates effectively to various types of customers in a professional and courteous manner.
• Utilizes supervisor or manager to resolve issues/concerns as needed.
• Attends and participants in departmental meetings.
• All other duties as assigned.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS EDUCATION

• High School Diploma/GED
• CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: None
• EXPERIENCE: 0-2 year of registration related experience OR a minimum of three years customer service experience
• KNOWLEDGE AND SKILLS: Sound judgment and critical thinking Ability to prioritize and handle multiple tasks in a very busy environment Strong organization and follow-through skills Basic computer literacy required Accuracy and attention to detail Ability to work independently and as a part of a team Strong customer service and interpersonal skills Strong communication skills Must be flexible and able to function within a team Ability to maintain composure in stressful circumstances Basic computer skills and/or facility to learn computer skills required for MS Outlook, Epic

COMPENSATION

Compensation Range: $20.23- $24.65 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to,

• medical
• dental
• vision
• pharmacy
• contract increasesFlexible Spending Accounts
• 403(b) savings matches
• earned time cash out
• paid time off
• career advancement opportunities
• resources to support employee and family wellbeing

Equal Opportunity Employer/Disabled/Veterans

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

BMC participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.