Ambulatory Services Representative II - Per Diem Mon - Fri 8:30-5pm

Boston Medical Center; Boston (MA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) savings matches

Paid time off

Career advancement opportunities

Wellbeing resources

Job summary

Boston Medical Center is seeking an Ambulatory Services Representative II to coordinate patient access functions in an outpatient Otolaryngology clinic. You will handle registration, insurance verification, scheduling, charge entry, and billing support on a per diem basis.

The role requires strong communication, confidentiality and computer skills, with day hours and no weekends. Experience with medical billing is preferred and Boston location.

Qualifications

• HS/GED with 3+ years relevant experience.
• Bachelor’s or Associate degree plus 1 year relevant experience.
• Experience with medical billing preferred.
• Excellent English communication and interpersonal skills.

Responsibilities

• Coordinate front end customer service, patient registration and insurance verification.
• Process charge entry, billing, and managed care tasks as needed.
• Support appointment scheduling and MPI registration to optimize daily flow.
• Handle phones, mail, forms, and other administrative duties for the department.
• Maintain calendars and credentialing documents for physicians and managers.

Skills

Customer service

Communication

Confidentiality

Multitasking

MS Office

Office software

Education

HS/GED with 3+ years experience

Bachelor’s or Associate +1 year experience

Tools

MS Word

Excel

Access

PowerPoint

Job description

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Position: Ambulatory Services Representative II Department: Otolaryngology Schedule: Per Diem - Please note this is a role that will work when needed Mon - Friday to cover vacations ect. No weekends, evenings, or overnights. This is an outpatient clinic with standard day time clinic hours.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provides support as needed to optimize daily flow:
• Charge entry Batch controls Billing (TES) edits Hold bill edits Charge reconciliations Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).
• Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.
• Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
• Reception & customer service creating or verifying Master Patient Index (MPI) Registration demographics Visit management Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.) Insurance/coverage verification Co-payment collection Front-end review and correcting registration & insurance edits Pre-authorization, referral coordination and referral reconciliation Referral work lists Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).

JOB REQUIREMENTS

EDUCATION:

• HS/GED plus 3+ years relevant experience.
• Bachelors degree or Associates plus 1 year relevant experience.

EXPERIENCE:

Experience with medical billing or similar setting preferred.

KNOWLEDGE AND SKILLS:

Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range:

$22.36- $27.26. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.

• Benefits (medical, dental, vision, pharmacy)
• Contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing

Equal Opportunity and Compliance:

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

• BMC participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.
• BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.